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Work experience

Jan 2006Aug 2008

Order Operations Specialist

ALCATEL-LUCENT, Hunt Valley, MD 2001 – 2008One NAR Order Operations Specialist• Worked User Administration Testing before SAP implemention which included testing test case scenarios and validating when the order went into SAP correctly. The duration of this testing was 2 months. • Managed the Zefilog to clear errors which entailed modification of the new purchase orders in SAP. Assigned and distributed to appropriate Order Administrators, Account Executives and Engineering .• Acted as SME for all new orders and input on new processes for review and possible implementation.• Collaborated with other organizations and brainstormed a variation of ideas for possible process improvements • Appointed by customer to be central point of contact for all new orders or questions and new processes within the Verizon footprint.

All employment  located at 225 Schilling Circle only the name of corporation had changed

19972008

Order Operations Specialist/gatekeeper

Managed all of the Verizon Wireline Account which included managing all new  RFQ's, TEO's  maintained ELF and E-po log and  updated status as appropriated. Distributed all new orders to Engineering ,account executive and PSOP.

All employment  located at 225 Schilling Circle only the name of corporation had changed

19811997

Customer Service Associate

A T & T

Entered all new data into the legacy system  EMS & EMS1  and various administrative tasks.

All employment  located at 225 Schilling Circle only the name of corporation had changed

19781981

Records Clerk

Western Electric

Updated 1021 cards for keypunching, distributed reports to Area Supervisors and other administrative task

All employment was located at 225 schilling circle  

Education

Computers

Catonsville Community College
19731975

Dulaney Senior High School
19701972

Cockeysville Junior High

Skills

Hard Copy Billing Managed
Updated and established  any new Hard Copy billing code needed because there are not SAP complient .
E-Po Log
Updated and assigned new purchase orders to the appropriate PSOP and added status for reporting options for revenue recognition.
ELF
Managed all of ELF (Electronic Library of Folders)    this included converting the faxed document into a pdf document  for Sox compliance .  
Services Link
Assigned all new RFQ's to PSOP updated the discipline applied the System and Application code then distributed new RFQ to all parties to included Engineering ,Account Executive, and appropiate PSOP for scheduling .  
SAP
I managed the Zefilog for errors  manipulated data to clear discrepancies  then assigned to Customer Service Representative ( PSOP)

References

Laurie Huffman

Previous Manager @ Alcatel-Lucent

Ruby Alban

worked with ruby on any material managment issues

Ron Priebe

partnered with engineering to assist in any open issues etc

Interest

Reading, computers ,antiques , family and friends

Objective

I seek employment within an organization allowing application of my professional skills, and offering potential for career advancement and personal growth