Order Operations Specialist
ALCATEL-LUCENT, Hunt Valley, MD 2001 – 2008One NAR Order Operations Specialist• Worked User Administration Testing before SAP implemention which included testing test case scenarios and validating when the order went into SAP correctly. The duration of this testing was 2 months. • Managed the Zefilog to clear errors which entailed modification of the new purchase orders in SAP. Assigned and distributed to appropriate Order Administrators, Account Executives and Engineering .• Acted as SME for all new orders and input on new processes for review and possible implementation.• Collaborated with other organizations and brainstormed a variation of ideas for possible process improvements • Appointed by customer to be central point of contact for all new orders or questions and new processes within the Verizon footprint.
All employment located at 225 Schilling Circle only the name of corporation had changed