Judi Ann Eward

ALCATEL-LUCENT, Hunt Valley, MD 2001 – 2008One NAR Order Operations Specialist• Worked User Administration Testing before SAP implemention which included testing test case scenarios and validating when the order went into SAP correctly. The duration of this testing was 2 months. • Managed the Zefilog to clear errors which entailed modification of the new purchase orders in SAP. Assigned and distributed to appropriate Order Administrators, Account Executives and Engineering .• Acted as SME for all new orders and input on new processes for review and possible implementation.• Collaborated with other organizations and brainstormed a variation of ideas for possible process improvements • Appointed by customer to be central point of contact for all new orders or questions and new processes within the Verizon footprint.

All employment  located at 225 Schilling Circle only the name of corporation had changed

Managed all of the Verizon Wireline Account which included managing all new  RFQ's, TEO's  maintained ELF and E-po log and  updated status as appropriated. Distributed all new orders to Engineering ,account executive and PSOP.

All employment  located at 225 Schilling Circle only the name of corporation had changed

Entered all new data into the legacy system  EMS & EMS1  and various administrative tasks.

All employment  located at 225 Schilling Circle only the name of corporation had changed

Updated 1021 cards for keypunching, distributed reports to Area Supervisors and other administrative task

All employment was located at 225 schilling circle