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Summary

BA graduate with an engineering background. Ample experience in management, finance, training and coaching, operations and logistics, staff development, and marketing. Have successfully turned around businesses by focusing on all financial aspects, making processes and logistics more efficient, implementing creative and innovative ideas, and always keeping a strong customer focus.

Areas of Expertise

General Management

Corporate Finance

Revenue & Profit Growth

Risk Management

Cash Flow

Profit & Loss (P&L)

Strategic Planning

Staff Leadership & Development

Consulting

Project Management

Purchasing

Logistics and Operations

New Business Development

Inventory

Marketing

Customer Service

Loss Prevention

 Merchandising

Forecasting

 Pricing

  • Languages: Fluent in English, Spanish and Italian.

  • Proficient Computer Skills: MS Excel (Pivot Tables, Macros, VLOOKUP), Word, PowerPoint; Financial & Accounting solutions (SAP), JDA, CRM, Back-Office systems.

Work History

Jan 2010March 2017

Consultant

Proinci

•  Examined multi-unit operations to ascertain why profits were diminishing against industry trends. Assessed operations, finances, contracts, merchandising, payroll, customer service, market. Increased profit by 20%. Recommended and led implementation of CRM tool. 
•  Led data mining and analysis efforts to draw conclusions for managerial action and strategy. Managed the planning and development of design and procedures for metrics report. Used Pivot Tables, Vlookup and other Excel functions, as well as other advanced statistical techniques.
•  Advised company on alternatives to expand. Recommended acquisition of largest competitor. Provided guidance throughout all stages of the transaction. 
  Developed and implemented training program to improve sales, product knowledge and skills. Created new-hire training plan that reduced total on-boarding time by 40%. Led implementation of a performance management plan that improved accountability process.
•  Assessed service operations and recommended strategies to increase capacity and sales. Reduced costs by 20% scaling and negotiating better deals with suppliers. Improved operations lead time by 25%. Profits increased by 30%. 
•  Reduced payroll costs by 10% implementing cross training initiative.
•  Created safety and emergency programs to ensure company was following regulations and was prepared for emergencies.
•  Reviewed all regulatory requirements to verify compliance and readiness to exceed expectations during all inspections and reviews. 
•  Provided guidance and coaching to company with multiple businesses between 2010 and 2015. Assisted in completion of budgets, sales forecasts, P&L reports, cash flow and working capital analysis, valuation of ventures, and financial reports. 
•  Advised retail company on acquisition of a Motorcycle Dealership. Executed financial valuation and due diligence. Assisted on store set-up, training, merchandising, and overall store operations.

Sep 2014Sep 2016

Manager of Store Operations

CVS Health

Directed operations and business enhancement assignments. Responsibilities included revenue and profit growth, sales, P&L management, cash management, business strategy, hiring, training and development, logistics, freight management, ordering, merchandising, category management, loss prevention, customer service, etc.

•  Managed operation and led business improvement projects across several stores to bring them back to company’s standards. Improved all merchandising, financial metrics and fixed broken operational procedures.
•  Exceeded Margin and Manager Controllable Profit budget expectations by 15% during 2015.
•  Increased number of pharmacy prescription scripts to budget by 15%.
•  Topped Shrink to budget by more than 30% during first year.
•  Ensured locations were in compliance with all regulations and met requirements to pass all inspections and reviews.
•  Led a project that revamped the customer’s service training during new hire orientation. The resulting product imprints the company’s core value of customer service with strong messages that promote a resilient corporate culture.
•  Implemented a new communication process to overcome inefficient and error-prone practices among members of management. The new process involved the design of new artifacts that improved the communication of task delegation and subsequent accountability.
•  Coached and developed the management team throughout their career advancement.
•  Received Excellence Award for exceeding performance goals during 2015.

Mar 2010Sep 2014

Manager of FE Operations and Customer Service

Bed Bath & Beyond, Inc.

Directed a wide range of business enhancement projects. Responsibilities included revenue and profit growth, sales operations, business strategy, hiring, training, development, scheduling, customer service, ordering, merchandising, cash management, loss prevention, etc.
•  Managed staff of 150+.
•  Increased Total Department Revenue 30% per year.
•  Designed and directed logistics of new home delivery and export operations. Increased export revenue by 30% per year and reduced associated costs by 25%. Optimized efficiency by managing capacity and constraints and reducing flow time by 50%.
•  Directed loss prevention operations and safety programs that reduced losses by 20%. Ensured locations were in compliance with all
regulations and met requirements to pass all inspections and reviews.
•  Started and led personnel cross training initiative that resulted in increased productivity, reduced payroll costs, and improved service.
•  Improved scheduling process by implementing new formats and templates that allowed managers to complete schedules 75% faster.
•  Led various aspects of training & development: ongoing development of directly managed staff; coaching peers, direct reports, and other personnel through corporate initiatives and campaigns; training new managers for all stores within the region.
•  Achieved customer service top scores every year, including perfect scores in 2012 and 2013.

May 2003Jan 2010

General Manager

ITC

Directed operations and growth of a company with several business units. 
•  Increased Total Revenue by 75% in less than 3 years and Profit Margin by 150% during tenure.
•  Crafted and successfully implemented the vision of creating a place that would solve multiple customer needs in a single visit by offering a variety of services. Developed the “One Stop Only” marketing campaign, realigned the organizational culture and structure of the company, and pursued a multi-pronged growth strategy.
•  Led growth by designing, valuating, and implementing a wide range of new businesses, increasing revenues and profits.
•  Managed company’s entire portfolio of assets and liabilities and its capital structure. Devised investment strategies and capital allocation.
•  Performed all the financial activities: payable and receivable accounts, budgeting and planning, cash flow, cost reduction, inventory control, P&L and financial reporting and analysis, funds investment, credit management, auditing.
•  Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
•  Led operations of Cellular Accessories Distribution. Grew unit over three years, after which it was spun-off given its success.
•  Kept Payroll costs 10% (or better) below budget every year using strong cross-training strategies and making processes more efficient.
•  Directed loss prevention initiatives reducing shrinkage by 78%.
•  Implemented information system that automated inventory and accounting procedures, reducing costs by 85%.
•  Increased Truck Rental revenue by 30% per year.
•  Increased USPS Unit revenue 25% per year.
•  Added major accounts increasing sales by 20%.
•  Evaluated global commodity markets to implement inventory and pricing strategies.
•  Developed revenue-boosting marketing and advertising programs, including loyalty programs and promotions.
•  Managed total staff operations, including hiring, training, development, performance evaluation, and scheduling.

Jun 2002Sep 2002

Intern

PDVSA Trading

•  Designed model and computer program to calculate the “Value at Risk” (VaR). Performed statistical analysis and evaluation of risk in trading transactions.
•  Performed valuation and price negotiation of a new information system, reducing associated costs by 60%.

Education

19952001

Bachelor of Science in Chemical Engineering

Universidad Simon Bolivar

Activities and Societies:

  • Chemical Engineering Newspaper - Editor

Recognitions

  • Excellence Award for exceeding performance goals - 2015
  • Excellent Performance Recognition Award - 2006, 2007, 2008, and 2009.

Other Activities

20162017

Founder and Organizer

Stock Trading and Investing Roundtable