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Highly creative and multi-talented Quality Engineer with solid background in failure analysis, electronics and manufacturing. Outstanding communication skills and proven success interfacing with both customers and co-workers. A proactive participant in all areas of production, dedicated to improving the details as well as overall product quality with strong analytical thinking. Passionate technology researcher with an emphasis in continuous improvement. 

  • Over 4 years of electronics manufacturing experience
  • Strong computer skills (MS Office advance level including VB programming)
  • Analytical troubleshooting, root cause analysis and corrective actions skills
  • Strong multi-tasking skills
  • Good knowledge on ACE quality operating system by UTC (including 5S’s, Root Cause Analysis, QCPC, TPM, etc.)

Work experience

Dec 2009Present

Product Improvement Center (PIC) Supervisor

OTIS Elevator

Coordinate activities of Customer Return Material (CRM) and Failure Analysis Clinic. Provide responses to customers (RMA process) and investigate field/internal failures to improve the quality of products and processes. 

Conduct and supervise failure analysis on system and component level with the purpose of continuous improvement of product and processes.

Sep 2011Present

Sr. Quality Engineer

Ensambles Hyson (Rainbird)
May 2007Dec 2009

Failure Analysis Engineer

OTIS Elevator

Successfully manage and coordinate failure analysis on electrical and mechanical components. Work closely with suppliers and co-workers to improve our products and processes and create a culture of quality. Effectively investigate and resolve customers’ complaints providing root cause analysis. Coordinate and guide failure analysis technician to meet all analysis requirements. Supervise daily activities of Failure Analysis Clinic.

Key achievements:

  • Created Failure Analysis Clinic database to track results and metrics.
  • Successful conductance of several root cause analysis to improve quality of our products. 
  • Coordinate and perform statistical analysis (Cpk) to critical to quality characteristics of key processes using Minitab software.
Feb 2006May 2007

New Product Introduction Quality Engineer


Coordinated the New Product Introduction (NPI) team in order to release a product with high quality challenging the team to follow processes and to meet specific goals for each phase of the NPI process. Effectively maintain all the NPI quality documents updated and in control generating reports for each one of the different phases of the NPI process.

Feb 2005Feb 2006

Reliability Engineer


Created Mean Time Between Failures (MTBF) reports for new products. Developed and performed HALT/HASS profiles.



Instituto Tecnologico de Sonora