Printing tool Download PDF

Summary

Wherever I spend a lot of time becomes my zone. While I'm in that zone, I enjoy being an expert and an extrovert. Once I have the ability to answer complicated questions simply and make more genuine human connections, I am able to enjoy every day, regardless of the challenges it brings.

Skills

Specialties

Customer Experience, Customer Service, Culture, Diversity, Boolean Search, Customer Loyalty, Patience, Attentiveness, Positive Language, Customer Engagement, Soft Skills, Empathy, Active Listening, Customer Retention, Personalization, Work Ethic, Positive Attitude, Poise, Rapport, Adaptability, Conflict Resolution, Body Language, and Team Work

Education

20162016

Contract Law

Harvard

Upper level undergraduate course taught by Professor Charles Fried

20162020

Social Work

University of Michigan

Social Work Practice MicroMasters Program

20162017

Behavioural Economics

University of Toronto University of Toronto-Rotman School of Management

Principals, Methods, and Applications

Work History

2016-01

Sales Supervisor

Lenscrafters
Sales Supervisor at (1 year) I schedule/confirm appointments for new/existing patients, pull patient charts, and verify insurance. I also advise on frame selection, educate on lens choices, digitally measure, and manually adjust measurements as necessary to create the perfect complete pair of glasses. All while carefully maintaining HIPAA and providing excellent customer service!
2013-082016-06

Shift Supervisor

Bruegger's Bagels
Shift Supervisor at (2 years 11 months) Opened and closed the store, which included keeping accurate cash drawers and making bank deposits. Simultaneously led the team and balanced the needs of multiple customers in a fast-paced environment. Also effectively communicated to customers about current promotions and applied the appropriate discounts. Page1
2013-012013-06

Host/cashier

Baumhower's Wings
Host/Cashier/ToGo at (6 months) Seated incoming guests according to their preferences while maintaining an accurate seating rotation. Answered telephone calls regarding reservations, menu, and business information. Took Togo orders by phone and in-person. Coordinated with other team members regarding special customer requests. Also kept lobby clean, organized, and stocked for the duration of shift.
2009-122010-08

Host

Santa Fe Cattle Company

Seated incoming guests according to their preferences while maintaining an accurate seating rotation. Answered telephone calls regarding reservations, menu, and business information. Took Togo orders by phone and in-person. Coordinated with other team members regarding special customer requests. Also kept lobby clean, organized, and stocked for the duration of shift.

20062009

Service Manager

O'Charley's

Started as Host. Promoted to Assistant Dining Room Manager. Promoted to Service Manager