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Professional/Industry Strengths

Affordable Housing Management, Training & Development ~ Troubled Properties Strategic Planner

An accomplished professional with hands-on property management experience in lease-ups, acquisition rehabs, compliance, and distressed properties within the affordable housing industry.  Proven ability to manage multiple properties, implement strategic plans for property enhancement, oversee daily property operations, motivate and empower staff while also aligning the employee goals with organization goals.

~Professional/Industry Strengths~

Project Based Housing  * HOME/BOND/HOPWA Program Knowledge  *  Tax-Credit Compliance       

Advanced Troubled Property Skills * Creates Solid Agency Relationships *  Strategic Marketing Skills

Staff Training & Development  *  Time Management Trainer  *   Participative Team Builder

Property Revenue Enhancement Skills  *  Budget Control & Asset Management 

Crime Prevention Certified  *  Yardi Voyager & Boston Post Software     

EIV, TRACS & iMax Knowledge  *  One-Site Real Page Software


Led the development of leasing and marketing training and company-wide implementation, achieving first year revenue increases. Developed and designed a leasing and marketing manual and lease model driving people optimization and information knowledge known as "change management." These efforts contributed greatly to the overall revenue growth in one year. Produced continuous quality improvement plans and portfolio evaluations that help change the culture of the portfolio and the exterior perception. Key team player that developed and administered an internal change in a leading company's policies and procedures.
  Developed and managed complex executive coalitions.  Identified and adjusted marketing opportunities for distressed property budgets. Leveraged agency relationships through negotiations and provided end to end solutions for both parties. Above Average REAC results for all properties managed. Successful CTCAC & MOR results for all properties managed. Prepared and submitted CDBG grants, HUD Contract Renewals, OCAF and Budget Worksheets. Spearheaded “virtual training classrooms” offering comprehensive management training to the real estate sector.  In less than 12 months, generated thousands of dollars in increased revenues to help secure permanent financing, and wooed lucrative business partnerships with major government agencies, city officials and private investors. Established first-ever Crime Free Multi-Housing Programs in the City of Fairfield and San Leandro, California designed to promote the safety and welfare within the multi-family housing industry. With city officials, defined, developed and rolled out methodology, framework and tools critical to successfully implement these programs in neighborhoods. Pioneered first marketing action plan within strict budget constraints and investor demands for one of the most recognized real estate companies in California.

Work experience

Other Career / Educational Track

Certified Professional of Occupancy, Affordable Housing Management Agency, 2008

Accredited Residential Manager, Institute of Real Estate Management, 2005

Housing Credit Certified Professional, National Association of Home Builders, 2006

Broker – California Department of Real Estate, 2009  DRE #01859891

Platform Learning - No Child Left Behind - Program Manager - Summer 2004

Jockey International - Internship, Accounting Assistant - College 1998-2003

Nov 2009Present

Property Management

North Richmond Economic Development Corportation

Multi-Site Manager

Responsible for overseeing multiple affordable housing communities within the Richmond area.  Assignments include submitting monthly vouchers through TRACS and  iMAX, ensuring compliance within agency relationships like California Affordable Housing Initiative and the Real Estate Assessment Center, etc.  Selected in 2010 by the executive committee of the California Affordable Housing Initiative, Inc. (CAHI) to use my prepared MOR response on the CAHI owner/agent portal for other agencies to use as a resource.

May 2008Nov 2009

Regional Property Supervisor

Citizens Housing Corporation

Company Went Out of Business Due to the Constraints of the Economy

Managed a portfolio that fluctuated between 6 and 10 properties with between 800 and 1000 units.  Created  motivational training programs, driving continuous quality improvement, and regularly conducting intensive portfolio analyses and assessments.

Selected Projects/Highlights:

  • Improved customer service and support experiences for the region and reduced conversion ratios, operational costs and increased closing experiences.
  • Provided vision and leadership in the East Bay, California to build sustainable projects focusing on retention, leadership, team development and time management.
  • Dramatically reduced accounts receivables and elevated levels of accuracy throughout the portfolio.
  • Embarked upon ambitious projects to revamp the marketing approach and leasing philosophy. Collaborated with private and public agencies and was persistent in following through different development stages, triggering positive feedback from company executives, outside agencies and local officials.
Jul 2007May 2008

Property Manager

Sterling Asset Management Company

Liaison for the City of Fairfield's Community and Economic Development Team. Support development team staff, assist in city meetings as facilitator, assist in training and development of city participants in the community development programs, oversee pre/post meeting activities including research, marketing surveys, negotiations and collaborations. Evaluations of this cutting edge neighborhood development team proved to be successful, with several officials citing the team as "highly lucrative to the development of a distressed neighborhood."

Selected Projects/Highlights:

  • Strategically planned compliance integration for the project to obtain above satisfactory compliance audit from government agency.
  • Designed and facilitated change and market readiness workshops and seminars with associations affiliated with the City of Fairfield.
  • Key principle in team that wrote a grant to fund a major capital improvement for the project.
Dec 2005Feb 2007

Property Manager

USA Properties Fund, Inc.

Collaborated with regional Vice President, consulting on the problematic project that was challenged by issues impacting revenue, environmental compliance guidelines as well as personal conflicts and staff morale. Devised and implemented fresh management strategies, team building trainings and time management workshops, and facilitated roundtable discussions with project staff.  Realized company-wide for significantly improving staff morale over both the short and long term.

Selected Projects/Highlights:

  • Personally selected to manage other large-scale projects due to my successes in increasing conversions, improving morale and impacting revenue.
  • Considered a "compliance superstar" for 12 straight months.
  • Promoted based on business acumen, ability to deliver results and innovative thinking approach to lead.  Selected to manage a project that after 5 years could not obtain permanent financing and after 6 months permanent financing was achieved by efforts of reducing operational costs, improving retention and drastically increasing revenue. Within this company was personally selected and successfully managed 5 projects.
Aug 2004Nov 2005

Property Manager

Continental Management

Brought on board to spearhead a development in a distressed neighborhood. Challenged to drive compliance, revenue and cultural challenges during a period of explosive company growth.  Collaborated with executive management, vendors, and accounting to develop a manageable budget. Negotiated exterior contracts to decrease operational costs. Recognized company-wide for excellent marketing efforts under tight budget constraints.

Selected Projects/Highlights:

  • Managed an under-developed project that was considered "near-impossible." Tackled monumental challenges including accounts receivables and expenses. Was able to recover vacancy loss from government program.
  • Achieved above excellent rating in government agency (MSHDA) audits that were never achieved at this project.
Jun 1997May 2004

Operations Manager

Urban League of Kenosha

Directed start-up enrichment and personal development programs with emphasis on apprenticeships, computer skills and training, youth after-school homework programs and senior volunteer programs. Personally selected from board members as volunteer of youth programs and promoted to position of operations manager right out of college.

Selected Projects/Highlights:

  • Key team player in setting up policies, goals, objectives and procedures for the day-to-day operations while managing the volunteer program and after school programs. Successfully managed each programs financial and budgetary activities and provided quarterly reports to funders.
  • Successfully prepared a request for proposal that funded the computer skills and training development, after-school homework program for 2 additional years.
  • Oversight of the organizations involvement with all federal and state granting agency interactions.
  • Personally selected by the board members and the City of Racine and Kenosha officials for the Dr. Martin Luther King, Jr. Youth Humanitarian Award.


Liz Pocock

Current Supervisor

Connie Mathes

Previous supervisor at Continental Management and USA Multifamily, Inc.

Wilma Wilson

Previous supervisor and executive director of Sterling Asset Management Company.

Patrice Williams



Jun 2010Present


University of Phoenix

The Doctor of Management in Organizational Leadership degree program provides a means of exploring personal readiness to become a leader in my profession or current organization.  Leadership literature and competence is applied to current organizational environments.

Jan 2007Jun 2008

Master Business Administration

University of Phoenix
Jun 1997May 2003

Bachelor of Science

University of Wisconsin - Parkside