Valentia Technologies, Ireland
+27 76 4589389
Experienced, results driven professional with 16 years of experience in Information Technology including strong technical and supervisor skills coupled with a broad knowledge of Contact Center Technologies.
As a Technical Consultant at Dimension Data my primary responsibility is to design and configure solutions of medium to high complexity.
Currently I am involved in a project whereby I am fulfilling the role as Lead Technical Consultant for Mobile Infrastructure. The roles and responsibilities required for this position within the program include strategic planning to identify the business and operational requirements, process design to meet the organizations workflow requirements within the applications, systems analysis to identify the most suitable design, products and procedures to implement in terms of communications infrastructure, mobile routers, tablet devices (Android), vehicle tracking (AVL), mobile device management (MDM), remote support for mobile devices, electrical and mechanical engineering.
I have also been responsible for the design and implementation of processes specifically vehicle acceptance testing, staging procedures, change request logical workflows, system checks procedures, and technical go live procedures. Visio diagrams including workflows and technical diagrams.
In terms of documents that I have been responsible to provide, I have written the following specifications: Product Requirement Specification, System Requirement Specification, Design Specification, Low Level Design, Product Selection Specification, System Acceptance Testing and User Acceptance Testing procedures.
The primary responsibilities for this role include (but are not limited to):
Support Engineer (onsite at Vodacom Call Centres) – Genesys, Nortel and NICE systems support
System Engineer responsible for network design, installation and maintenance for PABX systems. Technical support for networking equipment such as switches, routers, PABX systems. Sales duties: assistance with tenders and general sales
Field Engineer responsible for desktop support, PABX support (including system upgrades) and telephone management systems.
Excellence Award 2012 - Systems Engineer at Dimension Data
Teamwork, Professional Excellence, Partnership, Proactivity, Multicultural Strength
Dimension Data Key Talent 2013, 2014, 2015
Selected as one of the top 120 employees to participate in the Key Talent programme