Data Center Operations Sr Associate
DELL COMPUTER SERVICES DE MEXICO
- Provide operational support for systems hardware, peripherals and software within Dell Data Centers and Related Facilities.
- Identify, isolates, and resolves problems by following scripts. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems.
- Monitors and manages systems consoles for the following: Problems, systems availability, service level support, administration and controls, equipment operation, backup recovery, procedural documentation.
- Identify areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
- Virtual machines creation and modification within VMWare environment.
- Team work during security server patching activities (servers reboot, load balance change).