Juan Guardado

  • Tlajomulco de Zuñiga Jalisco

Work History

Work History
Dec 2012 - Present

Data Center Operations Sr Associate

DELL COMPUTER SERVICES DE MEXICO
  • Provide operational support for systems hardware, peripherals and software within Dell Data Centers and Related Facilities.
  • Identify, isolates, and resolves problems by following scripts. Works in conjunction with the technical support staff to implement immediate resolutions to more critical problems.
  • Monitors and manages systems consoles for the following: Problems, systems availability, service level support, administration and controls, equipment operation, backup recovery, procedural documentation.
  • Identify areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
  • Virtual machines creation and modification within VMWare environment.
  • Team work during security server patching activities (servers reboot, load balance change).
Jun 2011 - Dec 2012

Client Technical Support Associate (Tenet).

DELL COMPUTER SERVICES DE MEXICO
  • Phone technical support to customers within USA.
  • Document troubleshooting steps and detailed description of the customers' incidents and requests.
  • Provide support based on email generated requests or reports.
  • Communication with other support teams when required.
  • Staff brake times handling.
  • Creation of new procedures documents and correction for the account within the wordforge tool.
  • New staff personnel training.
Feb 2010 - Jun 2011

Distributor Support Center Agent.

ARDYSS INTERNATIONAL (Point of Labor)
  • Respond to distributor’s inquiries and requests and resolve issues efficiently and professionally.
  • Provide resolution of a range of distributors inquiries.
  • Provide resolution to accounts on diversified product inquiries.
Jul 2007 - Feb 2010

Technical support agent

TELETECH SERVICES
  • Provide customer support and technical advice to HP clients in USA.
  • Perform trouble shooting steps via telephone and/or chat.
  • Follow up on customer's issues until the resolution of their cases.
  • Provide remote desktop support for HP and Dell projects.
  • Perform hardware troubleshooting steps in a wire/ wireless environment.
  • Provide technical assistance to computer system users.
  • Provide assistance concerning the use of computer hardware and software installation.

Education

Education
Jul 1996 - Jul 2000

Professional Technician in computer science

POLITECNICO BELENES

Skills

Skills

English languaje

Resolution

BACKUP & RECOVERY

equipment operation

Monitors

Monitors servers capacity, CPU usage, memory usage among others.

Portfolio