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Education

20152016

M.B.A.

Inter American University of Puerto Rico-Aguadilla

Masters in Business Administration (4.00 Current Overall GPA)

Sub-Specialty: Marketing

Additional Coursework: Advanced Cost Accounting

20122014

BACHELORS B.B.A

Inter American University of Puerto Rico-Aguadilla

Bachelors in Business Administration (3.94 Overall GPA)

Mayor: Management Information Systems / Information Technology

Minor: Accounting 

Certifications

Nov 2003Present

CompTIA A+

CompTIA / New Horizons

License Number COMP001001908415

Skills

Bi-Lingual

Spanish & English

Organizational

Management

  • Strategic Planning
  • Operational metrics and process development
  • QA Evaluation Instrument design
  • Operational Efficiency Analysis
  • Recruiting
  • Value Chain Management
  • Introduction to Lean Six Sigma / TQM
  • Logistics (Supply Chain)
  • International Transitional Management
  • Project Management
  • Adaptable

Leadership

  • Remote & On-Site teams
  • Individualized & Group Coaching
  • Training development and facilitation
  • Motivational skills


Customer Service

  • Satisfaction / “Experience” Gauging
  • Soft Skills
  • Effective Communication
  • Bilingual (English/Spanish)
  • Analytics & Reporting
  • Tech Support
Technology
  • Adobe Creative Suite (Ps/Lr/Fw/Pr/Ae/Sg/Dw/etc.)
  • AVID Media Composer
  • AVID Pro Tools
  • Programming (C++/VB/CSS/HTML)
  • Digia Qt
  • Office Applications (Word/Excel/PowerPoint/Visio/etc.)
  • Mobile Roadie App design and Development
Creative
  • Digital Photography / Video
  • Rudimentary Matte Panting, Photo Retouching/Colorizing
  • Motion Graphics
  • Video Editing (Short Format & Long Format)
  • Sound Engineering (Production and Post-Production)
  • Music / Composition

Work experience

Feb 2011Present

Proprietor

Archeus Creative Solutions
Proprietor at (4 years 6 months) Still photography, Compositing, Retouching, Restoration, Wedding Photography, Portrait photography in all styles, Special occasions. Motion Photography, Color Grading, Special effects, Cinematography, Videos for weddings and special occasions, Music Videos, Video Editing, Film Direction, TV Commercials,, Corporate Videos. Graphic Design, Logo Design, Flyer Design, Business Card Design, Magazine Design, Album Cover Design. Motion Graphics, Titling, Video Compositing, Motion logos, Corporate presentations. Sound Design, ADR, Sound Effects Editing and Design, Production Dialogue Editing, Foley, Music Composition, Music Editing, Mixing, Mastering, Music Sound Engineering, Studio Recording.
Aug 2008Jul 2009

Project Manager

Stream
Quality Project Manager at (1 year) Quality Control BPO Off-Shore Site Implementation.
Dec 2006Jul 2008

Lead Quality Assurance

Stream
Lead at Stream Global Services 2006-2008(2 years) BPO Tech account Quality assurance, performance analytics, process and evaluation method improvements, curriculum development and training.
May 2005Dec 2006

Workforce Analyst / Operations Planning

Stream

Employee schedule management, business need analysis to meet service level staffing requirements. Site POC.

Jan 2004May 2005

Technical Support CSR

Stream

Inbound Tech Support Call Center.

Team Performance Analysis