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Juan Bernal

Barista Professional

Summary

Outgoing professional barista with more than 3 years experience in hospitality, specially in making high quality coffee.

Detail-oriented personality who is passionate about service delivery and driving your business efficiently according to safety standards.


Work experience

Oct 2014Nov 2015

Barista

Nuevo Latino Los Rodriguez
  • Provide Excellent customer service
  • Making coffees and hot drinks efficiently.
  • Responsible for running coffee area.
  • Keep clean and tidy the work area
  • In charge of training the new barista staff.
  • Accurate cash handling and eftpos
Apr 2013Oct 2014

Airport Operations and Customer Service Agent

Avianca Airlines
    • Provide clear, brief and considerate information for the traveling public with excellent customer service.
    • Monitor particular needs passengers and individual effects in airport
    • Maintain an enjoyable and professional conduct at all times
    • Attend to wheelchair (carry on/carry off/Stretcher passengers and individual effects and any passenger requiring help)
    • Assess passenger’s requirements and abilities to utilize the correct mobility equipment.
    • Assist in particular needs of passengers and personal effects to make sure a faultless/pressure free airport experience by means of all facilities at the port
    • Operate surreys through terminal and parking facilities counting support passengers and individual effects on operate paging and statement systems at the gate as necessary

Education

Skills

Hospitality Passion

84%

Customer Service

100%

Cash handling

87%

Team Work

99%

Outgoing Personality

89%

Verbal and written communication

98%

Licenses

* Full Victorian Car License

*RCA

*Fork Lift License

*National Police Check

References

'References are available on request'