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Dependable employee with 11 years working experience, leadership experience in sales and team building, capable of adapting to different working environments, eager to demonstrate capabilities and talents, proven success record of the following:

  • Strategic Business Planning
  • Employee Development
  • Team Leadership


Computer Programming
Programming Languages VBA Script - Learned/Practiced during employment with UNFI C++ Programming - Learned during time at Del Mar College and Texas A&M University
Accomplished Team Leader Demonstrated knowledge of strategic planning Projected spending estimates Developed budgets based on spending estimates Hired, trained, and led team members
Customer Relations
Trained to; Listen, Understand, and Assist Customers with meeting and EXCEEDING Goals and Expectations Interpreted customer needs Assisted customers with problems and decisions Provided additional information to customers for informed decisions  
Working Experience
11 Years Total in a Working Environment 8 of these Years in Customer Service Related Work 6 Years in Management/Leadership Positions

Work experience

Jul 2010Aug 2011

Inside Sales Representative

United Natural Foods Inc.

  • Responds to incoming calls and emails from customers.
  • Assists with problem solving Accounts Receivable and sales issues.
  • Maintains up-to-date contact lists for sales representatives and vendors.
  • Develops spreadsheets for sales team for specials, promotions or other schedules.
  • Works with IT/Helpdesk to get fulfillment customers activated.
  • Provides back-up support for sales reps when they are out of the office.
  • Responsible for accuracy of show orders (discounts and account information) before submission.
  • Assists management on special requests and projects.
  • Processes orders using a computer.
  • Answers product information questions.
  • Provides general customer support.
  • Performs miscellaneous data entry and clerical tasks including mailings, filing and copying.
  • Develop reports based off Crystal Reports and Microsoft Reporting Services, as well as reports generated from the UNFI UBS Systems.
  • Enter customer requested information into Customer Websites.
  • Coordinate with Multiple staff across the United States by phone, email, and teleconference to ensure plans and goals are reached.
  • Using Basic Programming skills I have developed VBA Macros utilizing both Excel and Outlook to increase efficiency and reduce jobs requiring several hours to less than 10 min.
  • Create custom forms and form augmentations.
  • Receive and process price changes for customers while keying on the appropriate form for each customer and each customer's website.
  • Process and maintain retail and validation item selections along with the customer sku information.
  • Complete customer specific form and communicate to the customer, pack change in the appropriate format.
May 2010Dec 2010

Courtesy Associate

  • Collect Carts from parking lot and corrals by manually pushing or pulling using a cart rope or operating an automated cart retrieval machine to ensure availability of carts for customers.

  • Assist customers with loading, unloading, and lifting items.
  • Communicate and respond effectively to customers to answer questions, locate merchandise and provide requested assistance.
  • Ensure a safe and clean environment by maintaining safety standards and performing maintenance and cleaning parking lots, cart corrals, storage areas, sidewalks, and floors as needed.
  • Respond to spills and accidents inside and outside of the facility as they occur.
  • Gather and return merchandise left in the parking lot to the Customer Service area.
Jun 2008May 2010

Assistant Director of Religious Education

St. Philip the Apostle
  • Supervised religious education instructional staff.
  • Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details.
  • Counsel individuals regarding interpersonal, health, financial, or religious problems.
  • Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation.
  • Confer with clergy members, congregational officials, or congregational organizations to encourage support of or participation in religious education activities.
  • Maintain Records and Attendance for each child enrolled in both Traditional and Good Shepard programs by utilizing software package ParishSoft.
  • Maintain computer databases in Microsoft Access format  while also creating custom forms and form augmentations for the Religious Education Department.
  • Help oversee the registration of current and new students.
Dec 2007Jul 2008


Atlantic Aviation
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
  • Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
  • Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
  • Comply with federal, state, and company policies, procedures, and regulations
  • Code documents according to company procedures.
  • Reconcile or note and report discrepancies found in records
May 2003Sep 2007

General Manager


  • Receive, record, and bank cash, checks, and vouchers.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Maintained Inventory for Concession and house keeping products.
  • Performing customer relations and staff support.
  • Responsible for coordinating with corporate office
  • Other Positions Held: Usher, Projectionist, Assistant Manager


Aug 2004May 2005

Del Mar College
  • Focus on Computer Science
    • Studied C++ Programming
    • Demonstrated an affinity to Access Database Management, resulting in development of a specialized EMS Training Database.
  • Credit Completed to date at Del Mar College: 24