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To advance my position in the hotel business. I have enjoyed this business greatly and wish to move to the next level. I have Made schedules and accepted time off requests along with making group block reservations, and bus tour reservations. I believe I would be an asset to your company and ultimately boost the revenue and customer service you provide. I would enjoy a new work enviornment and a new company to help me learn more about this business and I believe your company has a lot to offer. I also can present reference letters from previous bosses and past jobs upon request.

Work experience

Feb 2006Present

Front Office Clerk

Microtel Inn & Suites

I have been working as an employee of the Microtel for most of my adult life. I have learned a lot about this business from the people that I have worked with. In my time at the Microtel I have been a stand in for the FOM while she was on vacation and maternity leave. Throughout my years at the Microtel I have made schedules, booked bus tours, booked wedding blocks, handled the trust voyager which is interfacing the online reservations with the hotel reservations. I have dealt with credit card charge backs and guest complaints. I have helped out with P & L analysis and basically handled the day to day operations of the front desk.

Jun 2004Feb 2006

Front Office Clerk

Best Western Hill Top Inn

I worked at the Best Western for about a yr and a half. It was my first hotel job and this was the job that made me realize my interest for working at hotels. I learned a lot of vital information at this hotel. How to deal with guests on a professional manner and improved my phone skills tremendously. I left on good terms with my manager for a salary increase at the Microtel.

Sep 2001Jun 2004

Front Counter

Flanders Pizza

This was my first job. Although it was a pizzeria I still did deal with guests quite often. I worked the counter and had to always be friendly and pleasant. This job is where my guest services started and I always had positive feedback. I had many responsabilities ex. take phone orders, make slices, count the drawer, collect the money, and set up delivery  bags for drivers.


High School Diploma

Ledyard H.S.


Tanecia Foster

Tanecia is my current FOM at the Microtel. She has showed me a lot and helps me reach a higher level of guest services.

Ty Coleman

I worked under Ty for most of my time at the Microtel. He has nothing but good things to say about me and we had an excellent relationship.


Employee Relations
Employee Relations is an overall benefit to any compant. I have superb employee relations skills and belive that a nice work atmosphere is a very important asset in the proper work enviornment.
Customer Service
I have been providing excellent customer service from all of my jobs in my work history. I believe that customer service is the most important attribute to offer any business in this country.