Front Office Clerk
Microtel Inn & Suites
I have been working as an employee of the Microtel for most of my adult life. I have learned a lot about this business from the people that I have worked with. In my time at the Microtel I have been a stand in for the FOM while she was on vacation and maternity leave. Throughout my years at the Microtel I have made schedules, booked bus tours, booked wedding blocks, handled the trust voyager which is interfacing the online reservations with the hotel reservations. I have dealt with credit card charge backs and guest complaints. I have helped out with P & L analysis and basically handled the day to day operations of the front desk.