Jim Thorpe

Work History

Work History
2006 - 2008

DIRECTOR, IS&T - GLOBAL INFRASTRUCTURE ENGINEERING

BMC Software

World Leader in Business Service Management Software

Provide leadership for global team of 50+ project managers, architects and engineers located in the United States, Europe, Israel, India and Asia Pac.  Provide project and portfolio management to all infrastructure in the Computing Platform, Storage (EMC, IBM, Netapp), Network and ITIL Service Management disciplines. Champion of Service Management ITIL initiatives that implement and maintain the use all BMC software tools for configuration, change, incident, availability and capacity. Select and implement Enterprise Systems such as UNIX (IBM, Solaris), Linux, AppServer (J2EE), Windows Server and Messaging. Develop and establish standards and test prototypes for End User Systems including Desktop, Laptops, and mobile devices. Select and implement solutions for Global MPLS based WAN/LAN, Telecom Voice and Contact Center networks and related hardware and services connecting global offices. Manage operational aspects of information security operations including Firewalls, ASA, IDS, IPS, VPN and other security related technologies.

  • Established and published global solution standards for computing platforms, operating systems, backup/storage layers and voice and data networking functionally which permits quick selection of technology bricks as business unit needs/wants change.
  • Directed and project managed the integration of four acquired companies into the BMC infrastructure by doing the due diligence and developing day one plus thirty focus with a SWAT team of engineering personnel. This allowed BMC to quickly begin leveraging the R/D development and sales of the acquired organizations.
  • Improved network reliability to 99.999%, increased network speed 250%, and reduced expense by $15MM per year by integrating MPLS and IP secondary circuits with VoIP achieving seamless fault tolerance for 80+ locations worldwide using Cisco routers and WAAS appliances.
  • Replaced all LAN equipment globally in 80+ locations and 4 major data centers without service interruption by ensuring accurate CMDB relationships of applications, computing systems and users as well as focusing on thorough communication with business unit stakeholders. For example, over a 14 day period, 10 year old LAN switches were replaced on fourteen user floors containing 1200 personnel with zero user interruptions or outages.
  • Deployed a large softphone system for home office and mobile employees as an alternative to high cost radio based communications saving $500k per year. Implemented a program to consolidate all mobile device assets (cell phones, BlackBerry and broadband cards) into the corporate liability and Telecom Expense Management system saving $2MM per year.
  • Selected and implemented the replacement of 20+ legacy phone systems throughout the global organization with a solution that integrated the use of VoIP from the desktop layer, consolidated voice mail and centralized administration of devices and services.
2004 - 2006

APPLICATION DEVELOPMENT MANAGER - INTERACTIVE SOLUTIONS

20th Largest Mortgage Company in the U.S.

Led application design, development and implementation for enterprise level use on Call Center, Interactive Voice Response and phone systems centered around I3 and Cisco architecture.

  • Conceived and implemented precision auto-dialing method for marketing leads enabling $200MM+ in savings and 38% better sales penetration.
  • Converted Loan Servicing division from ASP to in-house receiving highest annual award from I3 for the most creative use of their systems, programming and implementation.
  • Evaluated, selected and directed the upgrade and installation of two complete I3 server environments, application versions and telecommunication infrastructures.
2003 - 2003

Acting MANAGER OF TECHNICAL SERVICES- 6 month contract

MOMENTUM INFORMATION/FRIEDKIN INFORMATION TECHNOLOGY

Contractor- IT division of Largest Independent Distributor of Toyota products in US

Subject matter expert consultant for database architecture design and infrastructure implementation. Provide tactical and strategic leadership for system design and implementation, project planning, change management, vendor selection, capacity and performance analysis supporting 1500+ clients in 135 retail automotive dealerships in a five state region with approximately $4.8 billion revenue.

  • Directed administrators and engineers in the administration and maintenance of over 350 Windows 2000, Advanced Server IBM Intel servers and Sun Servers Solaris 2.8.
  • Developed predictive modeling processes to determine processing peaks and utilization cycles to enhance the assignment of system resources.
  • Directed the implementation and configuration management of approximately 40+ Terabytes of disk storage consisting of IBM FASTt, NetApp, Sun and Hitachi.
  • Conceived, initiated and directed the consolidation of systems toward an enterprise backup fabric. Planning included the implementation of one of the first NetApp SAN consisting of over twenty terabytes of disk storage and integrating with IBM LTO tape with Tivoli Storage Management reducing backup time by 50% while saving $1.5MM per year. (2003)
  • Implemented BMC data recovery tools reducing disaster recovery time 300% while enhancing functionality for daily operations by 98%.
2002 - 2003

Acting CHIEF INFORMATION OFFICER - 1 year contract

Hand Benefits & Trust, Inc.

Third Party Administrators of 401k, Flex125 Plans and Pension Plans

Directed all Applications Development, Infrastructure Administration and Operations and Transaction Processing. A mid-tier financial services company which troubled regulators with IT compliance. By focusing on application development and operations alternatives, policies, improved procedures and ITIL practices, regulators upgraded the IT functions as much improved and acceptable.

2001 - 2002

PRINCIPAL CONSULANT, IGS/ITS Group

IBM

World's Largest Technology Company

Subject matter expert consults with Fortune 100 companies to plan, design, implement and maintain infrastructure for networks, computing platforms, operating systems. Train staff and clients in business applications of advanced technology and ITIL practices.

  • Led NAS and SAN architecture practice.
  • Network architect for wired and wireless WAN/LAN infrastructure, services and support. Designs included MPLS, Frame Relay, XDSL and point to point configurations.
1999 - 2001

SENIOR VICE PRESIDENT-DIRECTOR OF TECHNICAL SERVICES

BANK UNITED

$20 Billion in assets and over 450 locations nationwide (Acquired in 2000 by Washington Mutual).

Led Infrastructure strategy, design and implementation of all Infrastructure platforms supporting mortgage, consumer and commercial lending at 250 Texas and 450+ locations nationwide. Maintained responsibility for a budget of over $35MM per year.Provided tactical and strategic leadership to 30+ engineers plus contractors for project planning, capacity analysis and skills refresh supporting 4500+ clients.

  • Led the Application Programming Infrastructure Support team to select and implement the hardware, monitoring services and operating systems for a mixed environment of Intel, UNIX, Novell NetWare 5, AS400 and IBM Mainframe MVS for development, QA and production.
  • Improved network reliability to 99.999%, increased network speed 200%, and reduced expense by $4.6MM per year.
  • Negotiated voice and data network teleco contracts reducing rates by 51% and SLA clauses protecting against provisioning and circuit failures saving $1.8MM per year.
  • Selected and implemented one of the first IBM Storage Area Network array.
  • Designed and implemented a VPN with a world-class internet network using multi-homed ISP's, Checkpoint Firewall, Cisco and Whale e-gap integrated as a multi-layer security solution.
  • Implemented Citrix Metaframe server farm for 200+ thin-client users and four applications.
  • Implemented three Aspect solution Contact Center environments to distribute client calls.
1993 - 1999

SENIOR VICE PRESIDENT OF INFORMATION SYSTEMS

CITIZENS BANCSHARES

Second Largest Independent Bank in Missouri with a ROA highest among peers.

Directed Applications Development, Infrastructure Administration and Operations and Transaction Processing.

  • First installation of Frame Relay Services, with Data and Voice (VoFR) communications, by Southwestern Bell, improving response times 1000%, saving over $4.5MM per year.
  • Led the 60th nationwide installation of digital imaging scanning of checks, source documents and computer generated reports to on-line real time environment saving $2MM/year.
  • Directed programming using COBOL, COGNOS, and RPG. Client server platform applications related to Office Automation and financial services used ACCESS, SQL and RBASE.
  • Reengineered workflow and reduced staffing requirements by 70% by integrating servers into a large IBM mainframe.
  • Reduced expenses $1.6MM per year by unifying three processing centers into one data center.
1977 - 1993

SENIOR VICE PRESIDENT - DIRECTOR OF INFORMATION SYSTEMS

BOATMEN'S FIRST NATIONAL BANK

28th Largest Bank in US with $18.5 billion in assets (Acquired 1996 now part of Bank of America)

Managed Applications Development, Infrastructure Administration and Operations and Transaction Processing for three datacenters and a staff of 150.

Summary

Information Technology Infrastructure/Applications

An action-oriented, personable, hands-on leader, who is comfortable working with all levels of an organization from the CEO to the end user.  Outstanding budgetary and financial skills.  Known for effectiveness in vendor negotiations and establishing win-win relationships.  Strong belief in coaching employees to achieve their personal best while encouraging teamwork and collaborative relationships.   

Areas of Expertise

Budgeting - up to $35MM/year                                                            IBM Mainframe/Midrange/P-Series

Leadership - Global teams, up to 250 staff                                      Intel servers, Sun Systems

Vendor Management/Negotiations                                                    Cisco routers/switches/WAAS

VoIP, VoFR, Video                                                                                 Security/Disaster Recovery

Storage: NetApp, IBM EMC, Hitachi                                                    Telecom Voice and Contact Center

ITIL:Business Service Management/ Service Strategy, Design    Interactive Intelligence, Aspect, Avaya

Selected Achievements

  • Architected and implemented the computing, storage, network and information security infrastructure layers for the highly complex and expensive ERP upgrade to Oracle E-Business Suite 11.5.10, Hyperion Financial Management, Informatica, IT2 Treasury Workstation, Oracle SOA Fusion and Logical Apps SOX Controls applications providing stable and flexible functions.
  • Improved network reliability to 99.999%, increased network speed 250%, and reduced expense by $15MM per year by integrating MPLS and IP secondary circuits with VoIP achieving fault tolerance for 80+ locations worldwide using Cisco routers and WAAS appliances.
  • Directed the full deployment of service management status monitoring software to 23,000+ servers and network devices globally to measure utilization, capacity, availability and resource status yielding enhanced expense management and remote maintenance across a diverse computing environment.
  • Conceived, designed, developed and implemented a precision auto-dialing method using Interactive Intelligence (I3) systems ACD. This precision method enabling the company to use 70% less call center agents while matching the prospect to the most qualified person within seconds of receipt of the marketing lead thus generating 38% more sales. Also implemented Sabermetrics to order the call delivery sequence by skills and abilities of Sales personnel. (2005)
  • Converted Loan Servicing Division Contact Center from an ASP to an in-house process using an elaborate XML data retrieval and call routing logic to satisfy regulatory and collection requirements. This received the 2006 highest award from I3 for the most creative use of their systems, programming and implementation.
  • Seamlessly facilitated the Disaster Recovery re-routing of operations during the Hurricanes Katrina and Rita.
  • Analyzed a failing project that was six months off schedule and over budget, determined the critical issues, remediated problems and delivered completed system into production in 4 weeks.
  • Selected and implemented one of the first IBM Storage Area Network consisting of over two terabytes of disk.

EARLY CAREER POSITIONS

Mainframe systems programming, and technical support positions with a financial institution, manufacturing company and service bureau.

PERSONAL HIGHLIGHTS

  • Guest lecturer for Bank Administration Institute, American Bankers Association, Missouri Bankers Association, Midwest Collegiate Financial Association, AT&T, NCR and Aspect.
  • Recognized by Daniel Burrus, leading technology forecaster, business strategist and author of Techno-Trends for the highly successful adoption of the "Tools of the 21st Century".
  • Featured in articles appearing in American Banker, Bank Technology News, and Document Management relating to Digital Imaging implementation and in Telecommunications Weekly.
  • Licensed at age 17 by FAA as a Private pilot achieved Commercial Rating at age 19.
  • Play golf with a 15 handicap, some days better/others worse.

Education

Education

B.S. of Business Administration

University of Missouri
  • ITIL -V.3 Foundation /Service Strategy/Service Design
  • Novell Network Engineer - Certified UNIX/SCO administration and operations.

IBM - Project Management (PMI), IT Infrastructure, Consultant Practice Methods, Networking Methods, Business Disaster Recovery

Microsoft -Server 2003 Network Infrastructure, Active Directory