DIRECTOR, IS&T - GLOBAL INFRASTRUCTURE ENGINEERING
World Leader in Business Service Management Software
Provide leadership for global team of 50+ project managers, architects and engineers located in the United States, Europe, Israel, India and Asia Pac. Provide project and portfolio management to all infrastructure in the Computing Platform, Storage (EMC, IBM, Netapp), Network and ITIL Service Management disciplines. Champion of Service Management ITIL initiatives that implement and maintain the use all BMC software tools for configuration, change, incident, availability and capacity. Select and implement Enterprise Systems such as UNIX (IBM, Solaris), Linux, AppServer (J2EE), Windows Server and Messaging. Develop and establish standards and test prototypes for End User Systems including Desktop, Laptops, and mobile devices. Select and implement solutions for Global MPLS based WAN/LAN, Telecom Voice and Contact Center networks and related hardware and services connecting global offices. Manage operational aspects of information security operations including Firewalls, ASA, IDS, IPS, VPN and other security related technologies.
- Established and published global solution standards for computing platforms, operating systems, backup/storage layers and voice and data networking functionally which permits quick selection of technology bricks as business unit needs/wants change.
- Directed and project managed the integration of four acquired companies into the BMC infrastructure by doing the due diligence and developing day one plus thirty focus with a SWAT team of engineering personnel. This allowed BMC to quickly begin leveraging the R/D development and sales of the acquired organizations.
- Improved network reliability to 99.999%, increased network speed 250%, and reduced expense by $15MM per year by integrating MPLS and IP secondary circuits with VoIP achieving seamless fault tolerance for 80+ locations worldwide using Cisco routers and WAAS appliances.
- Replaced all LAN equipment globally in 80+ locations and 4 major data centers without service interruption by ensuring accurate CMDB relationships of applications, computing systems and users as well as focusing on thorough communication with business unit stakeholders. For example, over a 14 day period, 10 year old LAN switches were replaced on fourteen user floors containing 1200 personnel with zero user interruptions or outages.
- Deployed a large softphone system for home office and mobile employees as an alternative to high cost radio based communications saving $500k per year. Implemented a program to consolidate all mobile device assets (cell phones, BlackBerry and broadband cards) into the corporate liability and Telecom Expense Management system saving $2MM per year.
- Selected and implemented the replacement of 20+ legacy phone systems throughout the global organization with a solution that integrated the use of VoIP from the desktop layer, consolidated voice mail and centralized administration of devices and services.