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Summary

Strategic resource for process improvement and improved efficiency in departmental operations. Focused on team development, training, organizational enhancement, and project and program management. Skilled in both autonomous and collaborative work styles, value adds come from dedication to driving company culture, core values and philosophies, as well as advocating for and fostering a team-focused environment to achieve the highest levels of productivity.

Work History

Jun 2015Present

Production Services Manager - Digital Operations

Creative Channel Services

Los Angeles, CA Production Services Manager-Digital Operations Management of Digital Operations Production Department workflow, responsibilities and processes. Full life cycle management of designated external and internal client projects as well as assign and oversee projects of Project Managers and Production coordinators. Creation and preparation of project reports for clients and key internal stakeholders used to measure and demonstrate team effectiveness Develop product solutions with regards to goals, business cases, user interface and product design Overall management and delegation of department activities of programs to ensure goals and objectives are accomplished within prescribed time frame and funding parameters Project scoping and costing based on Opportunity Analysis Responsible for all Digital Production scoping and implementation for Global accounts Collaboration with cross-functional development teams including Creative, Marketing, Engineering, Business Development, Analytics and Client Management teams Confer with development staff to establish work plan, staffing resources, assign responsibilities and scope of authority Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget Develop and implement process changes designed to improve control and efficiency of development Create department forecasting and financial reporting Oversee social media and email interactions for the purposes of user acquisition

Aug 2014May 2015

Project Manager - Digital Solutions

Creative Channel Services

Project Manager- Responsible for full life cycle management of assigned projects and processes for clients and internal corporate efforts. Prepare project reports for clients and key internal stakeholders used to measure and demonstrate effectiveness Provide input on product solutions with regards to goals, business cases, user interface and product design Coordinate and Manage activities of designated programs to ensure goals and objectives are accomplished within prescribed time frame and funding parameters Project scoping and costing based on Opportunity Analysis Collaboration with cross-functional development teams Ensure assigned project progresses on schedule and within budget

May 2012Aug 2014

Production Management Coordinator

Creative Channel Services
Production Management Coordinator Reporting to the VP of Digital Operations, responsibilities include overseeing production operations including the workflow, tasks and output of Production team. Manage the production and maintenance of web sites and online training with a team of writers, editors, graphic designers, and developers, in a highly collaborative environment Act as lead on various projects with the responsibility for on time and within scope execution Maintain efficient and effective working relationships with internal, cross-functional and external teams Focused on process improvement and the implementation of effective changes designed to improve efficiency Act as production lead, SME and point-of-contact for various client partners and work closely with their respective account managers to ensure timely execution of various, time-sensitive projects Manage client expectations and relationships Manage 3PL vendor with regards to the execution and maintenance of rewards program Assist in the management of social media accounts and efforts to build the Company brand and social media following Work with Finance department, VP of Digital Operations and Account managers to ensure proper tracking and reporting of monthly revenue
Aug 2011Apr 2012

Human Resource Coordinator

Creative Channel Services
Human Resource Coordinator Key member of the Talent Management team, coordinate recruiting efforts and Human Resource projects in support of the Organization's objectives and core values Process and onboard all Field services staff nationwide Track and measure recruiting department results(candidates screened, interviewed, submitted to clients, interviewed by clients, etc.) Provide daily summary status report of recruiter activities on assigned Field Services programs Manage recruitment cycles for all Field Services programs Ensure all job application packets/required forms are sent out to applicants Ensure all relevant communication to managers and applicants are disseminated Communicate with candidates regarding client feedback Post approved job descriptions to company web site, designated job boards and professional networking sites Assist with payroll processes, timesheet reconciliation PREVIOUS WORK HISTORY
Jul 2010Mar 2011

Human Resource Manager

Children Youth and Family Collaborative

Direct Human Resource functions in support of the Organization’s objectives

Aug 2007Nov 2009

Human Resource Business Partner

Ace Parking Management, INC

Directed, developed and administered various human resource plans, trainings, procedures and policies for 950 Team Members across Los Angeles, Orange County and Texas Regions

Dec 2006Apr 2007

National Program Manager (Contract Position)

Workforce Solutions Group, INC

Developed and implemented short term national retail sales program for company’s largest wireless client, Helio, from initial and ongoing recruiting processes & procedures, to monitoring and metrics reporting on all Host sales

Dec 2005Aug 2006

Field Recruiter

Campaigners, Incorporated

 Staffing for Big Box retail locations nationwide.

Nov 2000Nov 2005

Assistant Retail Store Manager

Verizon Wireless

Provided direct, hands on, consultative leadership and target-breaking retail sales management in a customer-focused environment for 14 Sales Representatives and Assistants to Sales Operations 

Education

Dec 2006Aug 2014

M.Sc

Capella University

Masters of Science - Industrial and Organizational Psychology

Jan 2000Dec 2006

B.A

California State University Dominguez Hills

Bachelor of Arts - Psychology / Minor - Behavioral Science

19971999

Associates Degree

Santa Monica Community College

Associate Degree - Liberal Arts