A Project Management Professional with 12+ years of MULTI-CULTURAL & MULTI-INDUSTRY Project/Program/Portfolio Management Experience.
Mar 2006 - Present
Temenos T24 PROGRAM MANAGER
Union National Bank
End to end management of Software Selection, Software Development, Software Implementation Projects for Union National Bank & its Brokerage Arm (Union Brokerage Company). The role has a bank wide impact in terms of Strategic Project Management, Process Improvement & Customer Satisfaction initiatives undertaken by UNB. Communication is essential with the Senior & Middle Level Management of various Business Units to understand the business requirements for planning, development & implementations of various projects & system enhancements MORE DETAILS CAN BE PROVIDED UPON REQUEST.
Jan 2003 - Feb 2006
Manager – Operations Training (Communication eXcellance Division)
At American Express, I was part of the team that was responsible for transitioning the culture from an “Outsourced Training” culture to “In-house Training” culture. The team was responsible for setting up an in-house training division for voice & accent, soft skills & customer service related trainings requirements. The team was also responsible for integrating soft skills training with American Express card product training by introducing the concept of “Universal Trainers”. MORE DETAILS CAN BE PROVIDED UPON REQUEST.
Jul 2002 - Jan 2003
Senior Financial Service Consultant
EXL India Pvt. Ltd. Noida, India
Job Responsibilities included: Customer Servicing for Conseco Finance; Technical support for Dell Computers; Monitoring calls & sharing feedback with fellow CSEs as a part of the ‘Mentor-Mentee’ program. MORE DETAILS CAN BE PROVIDED UPON REQUEST.
Jun 1997 - Jun 2002
Manager – Special Projects & Business Development
Events Virtuoso. New Delhi, India
Events Managed/ Involved: Channel [V] Music Awards’97, MTV Asia Music Awards’98, Channel [V] VIVA Launch, Indian Council for Cultural Relations (ICCR) Delegation-Bhutan, Sukhbir Live in Concert-Bahrain, Sukhbir Live in Concert-Abu Dhabi, Fashion with Passion-Auto Expo’02, Hyundai Accent Viva Launch-Delhi. At Events Virtuoso, I was part of the team which was responsible for introducing the concept of 3D presentations to corporate sponsors/clients that made the sponsorship presentations more tangible, convincing & appealing. MORE DETAILS CAN BE PROVIDED UPON REQUEST.