Work History

Work History

Chief Compliance Officer

Cal National Bank

Organization grew from $300 million to $6 billion organization through two mergers in less than one year.  Primary responsibility was to develop and implement an internal control system relative to regulatory compliance that was consistent with the size and complexity of the “new” organization.

HIGHLIGHTS.

  • No regulatory compliance related concerns noted in any reports of examination.
  • “Outstanding” Community Reinvestment Act rating achieved through comprehensive CRA program.
  • Consistently strong regulator ratings.
  • Development and implementation of bankwide risk assessment process, including information security.
  • Development and implementation of Hispanic marketing program.
Jan 2008 - Present

Acting President and Chief Operating Officer

Hired as Executive Vice President/Chief Operating Officer based on extensive hands-on experience in managing back office/retail operations/information technology/regulatory compliance, implementing new products, services and systems and managing difficult regulatory relationships.  Appointed by Board of Directors and approved by FDIC to role of Acting President of the troubled institution in September 2008, upon the departure of the CEO and the President.

REGULATORY COMPLIANCE.  Developed and implemented formal controls and self-assessments.

  • Implemented Patriot Officer anti-money laundering application and related AML “scenarios.”
  • Implemented a comprehensive GLBA/Information Security/BSA/OFAC risk assessment process.
  • Cleared all regulatory concerns cited in report of examination and informal document.
  • Acted as CRA Officer, developing “innovative” (per FDIC CRA examiner) scholarship program.  Developed relationships with local nonprofit organizations, leveraging Bank’s customer base to provide assistance to several CRA-qualified organizations.
  • Strong regulatory ratings for information security, compliance, BSA/AML and CRA.

DEPOSIT MANAGEMENT.  Managed the Bank’s liabilities to ensure strong liquidity during stressful period.

  • Effectively restructured the Bank’s liabilities in early- to mid-2008, when troubling issues surfaced relative to the banking industry, as well as to provide the Bank with the ability to focus on diversifying the product mix.
  • Restructuring of the liabilities provided the FDIC with comfort relative to the potential run-off of deposits due to issues affecting the banking industry.

REGULATORY LIAISON.  Acted as primary point of contact with regulatory agencies.

  • Responsible for maintaining strong relations with FDIC and Nevada Department of Financial Institutions.
  • Strong regulatory relations partially contributed to appointment as Acting President upon departure of CEO and President.

VENDOR MANAGEMENT.  Maintained program to reduce risk and costs.

  • Implemented a comprehensive vendor management program.
  • Renegotiated contracts with various vendors to reduce costs.
  • Obtained significant improvements in service level from core processor through active management of the relationship.

POLICIES AND PROCEDURES.  Developed and implemented formalized Bank policies and procedures.

  • Coordinated extensive walk-through of all processes within the back office operations, retail operations, compliance and information technology to develop and implement an effective set of policies and procedures to ensure safe, sound and efficient operation of these business units.
  • Implemented formal procedures for the review and approval of documents relative to the following groups: Board of Directors, IT Steering Committee, Compliance Committee, Marketing Committee and Operations Committee.

PRODUCTS AND SERVICES.  Expanded the scope and of product/services.

  • Implemented many new products and services including online banking, online bill pay, ATM/debit card, online account origination and custodial/young adult savings accounts.
  • As part of product development process, trained Bank personnel on the completion and reporting of product risk assessments relative to regulatory, operational, strategic, reputational and other risks.
  • Implemented products in order to improve the Bank’s non-interest income and reduce interest expense/cost of funds.

MARKETING PROGRAM.  Implemented a formal marketing and public relations program.

  • Formalized the Bank’s marketing efforts through the creation of an overall marketing plan, including metrics and competitor analysis.
  • Expanded traditional newspaper advertising program with radio, social media (Facebook, Kudzu) and public relations.
  • Leveraged the use of the Internet and press releases to broaden the Bank’s reach and to leverage its Internet-based capabilities (e.g., online account origination, online banking and online bill pay).

BUSINESS RESUMPTION.  Implemented comprehensive BIA/BCP/DR programs.

  • Developed and implemented comprehensive Business Impact Analysis, Business Continuity and Disaster Recovery programs.
  • Praised by FDIC examiners for breadth of programs.
Jun 2005 - Dec 2007

Chief Operating Officer

InterBusiness Bank

Transformed small community bank into a sales oriented and cost conscious organization that produced returns on equity and returns on investment significantly above peer institutions.

HIGHLIGHTS.

  • Removed formal document (Cease and Desist Order) primarily related to the Bank Secrecy Act through the implementation of a comprehensive BSA/AML program that included the implementation of Patriot Officer and robust suspicious activity/investigation procedures.
  • Implemented ATM/debit card program.
  • Conducted core processor conversion that included $100K in negotiated savings.
  • Doubled retail branch network.
  • Implemented several new products and services that significantly improved the Bank’s non-interest income.
Jun 1998 - Dec 2002

Risk Manager

Joined Bank as part of a management team responsible for positioning the “troubled” thrift for sale.  Team effort resulted in a June 2001 definitive agreement to merge with an Illinois-based holding company and sale in December 2001.

HIGHLIGHTS.

  • Clean up of compliance-related issues resulting from prior management’s unsuccessful venture into subprime credit card lending.
  • Successful management of Department of Justice complaint, resulting in significantly lowering the settlement amount.
Jan 1997 - Jun 1998

Senior Consultant

KPMG Peat Marwick
Apr 1995 - Jan 1997

Assistant Vice President and Compliance Officer

California Federal Bank
Mar 1993 - Apr 1995

Bank Examiner

Office of the Comptroller of the Currency
Mar 1992 - Mar 1993

Training Specialist

Education

Education

Award in Information Security

UCLA

Award in Accounting

UCLA
2002 - 2004

Post-Graduate Certificate

University of Washington
Sep 1987 - Jun 1991

B.A.

UCLA

Skills

Skills

Bilingual (Spanish)

Certifications

Certifications

Certified Information Systems Security Professional

ISC2

Certified Information Systems Auditor

ISACA

Certified Internal Auditor

Institute of Internal Auditors