Download PDF


Recent MBA graduate with a strong background in the service, tourism, and hospitality industries. Interested in pursuing a career in marketing or customer relationship management fields. 

Work experience

May 2006Present

Customer Care & Sales Specialist

Marriott International

Assists guests with their hotel accommodations for Marriott-branded hotels generating over $2.4 million in reservation revenue during 2015, averaging $212.99 per reservation, or about  $1,828.58 in sales per hour; address guest relations issues with world-class service to provide customer-centric solutions.

Aug 2004Dec 2005

Customer Service Representative

RMH Teleservices

Tracked packages, scheduled new shipments, and processed delivery requests for UPS customers

Jan 2002Jan 2003

Customer Service Representative


Provided inbound support to resolve WorldCom Wireless cellular phone billing issues, retained existing customers, and troubleshot minor technical problems with mobile phones

Apr 2001Dec 2001

Administrative Assistant


Entered bankruptcy information on court petitions, prepared letters and creditor notices, filed administrative and litigation documents, photocopied, sorted faxes and mail for office distribution

Jun 2000Aug 2000

Administrative Assistant

Legislative Reference Library

Summer Internship. Read newspapers then collected relevant articles about current events for “Daily Legislative Clipping Service,” cut and paste articles to create a newsletter distributed every morning to lawmakers to brief them on important stories, scanned articles into digital database.

Jan 2000Feb 2001

Tour Guide

State Preservation Board

Conducted tours of the Texas State Capitol building for tourist and dignitaries, answered questions over the history of the building and state, translated for French speakers, and directed visitors to appropriate government offices

Oct 1998Jan 2000

Administrative Assistant


Registered deposit records for the Texas Municipal Retirement System into a database, transferred archived documents from microfilm onto computer files to digitize and update their directory

May 1996Oct 1997

Assistant Manager

Blockbuster Video

Oversaw staff of 15-25 employees in a video rental store, maintained register money, deposited daily earnings in the bank, reconciled financial statements and internal reports, and managed store inventory


Jan 2013Dec 2015

Master of Business Administration

Lamar University

Focus on Leadership, Management, and Marketing

Coursework:  Marketing Management, Service and Marketing Management, Supply Chain Management, Human Resource Management, Team Leadership, and Negotiations

Aug 2004May 2009

Bachelor of Arts

University of Texas at San Antonio

Double majored in Classics and History with a minor in Linguistics; emphasis on Latinate literature, Greco-Roman and Early Medieval cultures.



Acquainted with social media applications (Facebook, Twitter, Instagram, Foursquare, LinkedIn, Snapchat, Klout,) and how to maximize those services to cultivate a brand’s online presence

Advanced Microsoft Office (Excel, Word, Access, PowerPoint, Frontpage, Outlook); Prezi

Trained in SAP (MM, PP, SD, FI)


Team building, motivation, networking, collaboration, negotiation


Excellent verbal and writing ability for composing or editing content like tweets, status updates, memos, emails, research, case studies, and analytical reports


French - Read, Write, Speak 
Spanish - Read, Write, Speak 
Latin - Read, Write, Translate 


HTML web design, photography, data visualization