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Detail-oriented Business Systems Analyst withextensive experience with the implementation and support of various applications in a complex systems landscape including; eCommerce, EDI and B2B systems, data analysis, project management, process documentation and researching/troubleshooting issues related to back-end applications and enterprise class customer automation systems. Dedicated professional who seeks out new challenges and quickly adapts to change in any environment. An effective communicator with a proven capacity to provide comprehensive research and analysis in an accurate and detailed manner for complex issues across multiple systems platforms and applications.

Work experience

Team Lead, DNA Synthesis and Purification

Sigma - Genosys

Prepared, operated and maintained synthesis and purification instrumentation. Organized production line, of 5 technicians running 16 stations, to reduce down time and insure consistent quality.

  • Monitored and provided documentation of shift productivity as well as inventory and usage of chemicals for synthesis and purification instrumentation.
  • Maintained highest shift productivity, with consistently less personnel than 1st and 2nd shifts.
Sep 2008Aug 2009

B2B Implementation and Support Engineer

DHL Express, US Business IT - eCommerce

(Held position while still fulfilling role as Business Analyst)

Provided support and direction to customers and third party vendors with the implementation of B2B applications. Configured client side applications for communication and secure data transfer to AS2 gateway servers. Administered customer and vendor web mailbox communities and trading partner profiles.

  • Assistedwith the successful upgrade of AS2 gateway components, improving internal user quality and meeting vendor compliance with minimal impact to customers.
  • Worked closely with Large Account Solutions and Customer/ Vendor Implementation Mangers to successfully on-board several key customer accounts.
May 2007Aug 2009

Business Systems Analyst

DHL Express, US Business IT - eCommerce

Developed, documented and implemented processes for internal system and application deployments using various Microsoft applications including: Visio, PowerPoint and Project. Acted as a liaison between IT and various stakeholders and business groups including external customers and vendors. Assisted with the creation of business requirement statements and documenting functional requirements, data models and work flows in UML format. Integrated customized solutions for enterprise class customers. Assisted Reporting Engineer with the development of SQL based automated reporting tools. Engaged in and coordinated production issue resolution efforts and provided detailed research, analysis and support for various systems and applications, including legacy applications in multiple mainframe environments, Axway Cyclone Interchange Gateway, MQ, GXSEDI translator, SAP, Sterling Commerce Connect Enterprise, EDIFECS analyzer and webMethods Business Activity Monitoring.

  • Led and engaged in continuous team process improvement and system enhancement initiatives, focusing on improved efficiency and automation resulting in the reduction of revenue loss to 0.2% of shipments generated by automated shipping applications and pushing data quality above 98%.
  • Recognized by peers and management as a subject matter expert in several areas and as a 'Go To' person for difficult to resolve issues.
Jan 2005May 2007

EDI Technical Analyst

DHL Express, US Business IT - eCommerce

Identified and corrected internal system and customer data anomalies. Recovered and corrected customer EDI data, including manifests and billing information, from customer premise system databases including SQL, DB2 using manual queries and through use of embedded tools such as Crystal Reports. Provided active troubleshooting and resolved transmission / connection related and data flow failures. Acted as 3rd level support for customer premise applications and hardware.

  • Data recovery and correction efforts resulted in over $2.7 million in recovered revenue through the 2nd quarter of 2005. Team recognized and awarded DHL 'Above and Beyond' award.
  • Assisted with the successful transition of the EDI TSG team from Houston, TX to Scottsdale, AZ including comprehensive training and process documentation for the team. Recognized with DHL 'Above and Beyond' award.
Mar 2003Jan 2005

End of Day Help Lead

DHL Express, US Business IT - eCommerce

Managed team of 5 technicians responsible for the recovery of customer data from all Legacy and New DHL shipping systems with dial-up connectivity.

  • Pushed quarterly updates, via remote connection, to PC based shipping applications to maintain compliance.
  • Provided comprehensive training to over 20 new employees.
Mar 2000Apr 2003

DNA Production Lab Supervisor

Sigma - Genosys

Managed team of up to 20 production technicians and coordinated with maintenance technicians and assisted with instrument and equipment troubleshooting and repair.

  • Provided comprehensive training for production technicians.
  • Monitored on-time delivery and production schedules to coordinate productivity levels.
  • Encouraged and facilitated employee process improvement initiatives.
  • Conducted regular meetings with production technicians.
Sep 1998Oct 1999

Imaging Technician

Tenneco Business Services

Provided digitally imaged documents accessed via FileNet and SAP for various departments working in a paperless environment.

  • Audited and improved team efficiency in lieu of increasing volume, provided documentation for regular team meetings.
Sep 1998Oct 1999

Lab Technician, DNA Synthesis

Sigma - Genosys

Performed synthesis runs according to production schedule as well as pre and post cycle checks for each synthesis run. Performed basic troubleshooting on synthesis instrumentation.