Developed, documented and implemented processes for internal system and application deployments using various Microsoft applications including: Visio, PowerPoint and Project. Acted as a liaison between IT and various stakeholders and business groups including external customers and vendors. Assisted with the creation of business requirement statements and documenting functional requirements, data models and work flows in UML format. Integrated customized solutions for enterprise class customers. Assisted Reporting Engineer with the development of SQL based automated reporting tools. Engaged in and coordinated production issue resolution efforts and provided detailed research, analysis and support for various systems and applications, including legacy applications in multiple mainframe environments, Axway Cyclone Interchange Gateway, MQ, GXSEDI translator, SAP, Sterling Commerce Connect Enterprise, EDIFECS analyzer and webMethods Business Activity Monitoring.
- Led and engaged in continuous team process improvement and system enhancement initiatives, focusing on improved efficiency and automation resulting in the reduction of revenue loss to 0.2% of shipments generated by automated shipping applications and pushing data quality above 98%.
- Recognized by peers and management as a subject matter expert in several areas and as a 'Go To' person for difficult to resolve issues.