Joined this leading supplier of temperature sensors and controls to the global appliance, HVAC, automotive and commercial industries to oversee Quality Assurance testing in order to ensure exacting company standards.
Consolidated 4 diverse departments: Quality Inspection, Receiving Inspection, Metrology and Customer Relations to streamline internal operations encompassing 15 staff, realizing significant resource savings while maximizing cross-functional training.
Realigned the dysfunctional customer returns, devising a standardized process implementing stock audits, reducing returns by 25%.
Worked with Metrology to upgrade and automate calibration equipment, improving calibration accuracy while reducing preparation time from 6 hours to 3 hours.
Strengthened policies, procedures and testing schedules to ensure compliance with ISO standards and partnered with the third-party ISO auditors, achieving zero non-conformances.
Facilitated training and development to 15 staff charged with ensuring optimum quality and process control for the manufacturing of temperature sensors and controls operating 24/7/365.