Summary

Proven performer in the following areas:

  • Wine Educator at Oregon's largest winery.  
  • Six years experience handling large volume of high exposure auto injury and negligence claims.
  • 2 years sales experinece.  
  • Eighteen years of customer service experience.
  • Creating and modifying Microsoft Office documents and Microsoft Visual Basic programs.

Objective

To bring to your company enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: customer service, sales, and education in the wine industry.

Work History

Work History
Apr 2008 - Apr 2009

Wine Educator

King Estate Winery

Objective:  Provided education to guests on King Estate wines including in depth wine making processes and nuances of King Estate wines.  Successfully marketed King Estate wines.

  • Provided daily tours to educate guests on crush, fermentation, and aging processes.
  • Succesfully sold King Estate Wine and Tower Club Memberships
  • Firm understanding and knowledge of crush, harvest, aging, and winter pruning.
  • Continued education through visiting local wineries to gain knowledge on individual wine making processes.
  • Weekly interaction with King Estate winemakers to discuss vineyard management, fermentation, and aging.
  • Understanding of varietals strengths and weaknesses in unique AVA's.
Apr 2005 - Mar 2008

Casualty Claims Adjuster

http://www.usaa.com

Objective:  Successfully investigated and negotiated auto injury and auto property damage settlements due to the negligence of USAA members.  Marketed new coverages and products that were beneficial to USAA members.

  • Led unit with lowest claims pending on monthly basis.
  • Led unit with over 90% claim resolution avoiding litigation.
  • Given responsibility by management to develop tools for unit to assist in desk management.
  • Obtained strong knowledge of negligence and primary financial responsibility laws in addition to contractual law in the states of CO, WY,UT, NM, ID, AK, WA, and OR.
Mar 2002 - Apr 2005

Liability Claims Administrator

ELCO Administrative Services (Enterprise Rent-a-Car subsidiary)

Objective:  Successfully investigated and negotiated auto injury and property damage settlements due to the negligence of Enterprise Rental Car drivers and renters.  Investigated and resolved auto defect negligence claims.

  • Promoted 2 times in 3 years: handled high exposure fatality and vehicle negligence claims.
  • Created and modified Excel spreadsheets to track vehicle negligence claims.
  • Trained 2 of 4 new employees during tenure.
  • Obtained strong knowledge of negligence and primary financial responsibility laws in the states of CO, WY,UT, NM, and AZ.
Apr 2001 - Mar 2002

Management Assistant

http://www.erac.com

Objective:  Worked as part of a team to manage all daily branch operations ensuring the branch adequately managed and grew its rental fleet.

  • Sales of damage waiver led respective branches 9 out of 11 months.
  • Integral part of branch obtaining a region leading 88% ESQI rating.
  • Obtained position of Business Accounts Manager within 2 months; a position responsible for leading branch employees in marketing prospective corporate accounts.
  • Promoted to Management Assistant in 8 months; average promotion time 13 months.
  • Managed fleet in excess of 200 vehicles

Education

Education

MCAD 70-306 and MCAD 70-305

TechSkills

Developing and Implementing Web-based and Windows-based Applications using Visual Basic.NET and Visual Studio.NET