Download PDF

Summary

Proven performer in the following areas:

  • Wine Educator at Oregon's largest winery.  
  • Six years experience handling large volume of high exposure auto injury and negligence claims.
  • 2 years sales experinece.  
  • Eighteen years of customer service experience.
  • Creating and modifying Microsoft Office documents and Microsoft Visual Basic programs.

Objective

To bring to your company enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas: customer service, sales, and education in the wine industry.

Work experience

Apr 2008Apr 2009

Wine Educator

King Estate Winery

Objective:  Provided education to guests on King Estate wines including in depth wine making processes and nuances of King Estate wines.  Successfully marketed King Estate wines.

  • Provided daily tours to educate guests on crush, fermentation, and aging processes.
  • Succesfully sold King Estate Wine and Tower Club Memberships
  • Firm understanding and knowledge of crush, harvest, aging, and winter pruning.
  • Continued education through visiting local wineries to gain knowledge on individual wine making processes.
  • Weekly interaction with King Estate winemakers to discuss vineyard management, fermentation, and aging.
  • Understanding of varietals strengths and weaknesses in unique AVA's.
Apr 2005Mar 2008

Casualty Claims Adjuster

Objective:  Successfully investigated and negotiated auto injury and auto property damage settlements due to the negligence of USAA members.  Marketed new coverages and products that were beneficial to USAA members.

  • Led unit with lowest claims pending on monthly basis.
  • Led unit with over 90% claim resolution avoiding litigation.
  • Given responsibility by management to develop tools for unit to assist in desk management.
  • Obtained strong knowledge of negligence and primary financial responsibility laws in addition to contractual law in the states of CO, WY,UT, NM, ID, AK, WA, and OR.
Mar 2002Apr 2005

Liability Claims Administrator

ELCO Administrative Services (Enterprise Rent-a-Car subsidiary)

Objective:  Successfully investigated and negotiated auto injury and property damage settlements due to the negligence of Enterprise Rental Car drivers and renters.  Investigated and resolved auto defect negligence claims.

  • Promoted 2 times in 3 years: handled high exposure fatality and vehicle negligence claims.
  • Created and modified Excel spreadsheets to track vehicle negligence claims.
  • Trained 2 of 4 new employees during tenure.
  • Obtained strong knowledge of negligence and primary financial responsibility laws in the states of CO, WY,UT, NM, and AZ.
Apr 2001Mar 2002

Management Assistant

Objective:  Worked as part of a team to manage all daily branch operations ensuring the branch adequately managed and grew its rental fleet.

  • Sales of damage waiver led respective branches 9 out of 11 months.
  • Integral part of branch obtaining a region leading 88% ESQI rating.
  • Obtained position of Business Accounts Manager within 2 months; a position responsible for leading branch employees in marketing prospective corporate accounts.
  • Promoted to Management Assistant in 8 months; average promotion time 13 months.
  • Managed fleet in excess of 200 vehicles

Education

MCAD 70-306 and MCAD 70-305

TechSkills

Developing and Implementing Web-based and Windows-based Applications using Visual Basic.NET and Visual Studio.NET