Nelson Perez

Nelson Perez

Work History

Work History
Aug 2008 - Feb 2010

Field Project manager

Echostar

Direct the full installation life cycle for satellite systems accountable for hiring and managing 6 install teams, coordinating all logistics, and troubleshooting new accounts ensuring product quality.

·Build and maintain strong working relationships with subcontractors and dispatch ensuring the highest level of customer service and compliance with all company policies and procedures.

·Conduct random on-site inspections for evaluation on the team’s performance to ensure maximum productivity adding to year end profit and cost reduction.

·Demand accountability of present and future staffing through recruitment, training, and individual performance evaluations, including analysis and review of weekly performance data to determine employee meeting company requirements.

·Assist with facility management by overseeing the installation area, clean up and quality assurance of equipment.

·Schedule all technicians’ routes or reassigning routes, monitor field mobility tracking, training, assigning new jobs to ensure workforce productivity is maintained at optimal levels.

Mar 1990 - Dec 2006

Deployment Program project manager

verizon

Directed the install of central office transport and switch equipment accountable for over $1M in equipment inventory managing 24 Mechanical System & Equipment Technicians.

·Spearheaded project lifecycle from initial engineering specification layouts through extensive collaboration with the network engineers reviewing specifications.

·Significant overall project cost reduction through adding Material System Technicians reducing FTE by 5

·Developed and implemented strategic plans for the consolidation of project timelines reducing company cost 3% increased revenue of $2.5M.

·Performed evaluation and troubleshooting of connection issues including wiring and cable, on a daily/weekly basis.

·Planned floor layouts for installation of Telecom equipment for optimal outcomes and timelines.

·Research Bench Marking to verify quoted amount for project is accurate.

Jan 2000 - Jan 2004

Vendor Project manager

Verizon

Handled vendor installations for 5 buildings as well as managing and implementing all internal telecommunications solutions.

·Structured vendor partnerships aligning internal engineering and operations staff .

·Conducted equipment configurations in line with engineering recommendations.

·Evaluated each project from technical specifications and installation requirements through identification of the appropriate Lead and supporting Equipment Technicians.

·Directed equipment research and procurement for the best quality materials within budgetary guidelines.

Jan 1994 - Jan 2000

Multilingual Team Leader

verizon

Led billing/collections teams in daily operations including supervision, training.

·Redesigned a compensation/incentive plan reducing company costs nearly 5% year over year.

·Improved efficiencies/productivity by developing and implementation training on selling techniques and diplomatic approaches increasing year end revenue 8% translated to $1.8M.

·Worked with team and determine marketing product sales.

·Reviewed customer details of new accounts and established accounts and handled escalation customer calls.

·Provided weekly observation reviews of Associates to give positive or other necessary feedback.

Education

Education
Feb 1988 - May 1992

Business Administration

Pace University

Skills

Skills

ms project

Project manager

Deployment Transport Telecommunication systems

Telecommunication

My background includes Deployment program project manager Network operation, vendor manager in Network operations. call Center manager in a multilingual department, Product manager in  a Call Center. Field Project manager of installation of Satellite systems.

IT Technology

ms outllook

ms word

MS Excel 2007

MS Project

Objective

  • To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of It and Telecommunications. 
  • To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
  • Management position where I can effectively utilize my expertise in Telecommunications and project management, field project manager, vendor manager, operation manager, call center manager. product manager, problem solving, skills.

Certifications

Certifications

Quality assurance Telecommunication industry

verizon