Assistant Operations Manager
Home Protection Center
Manage a group of 20 field technicians
Utilize Outlook on and Exchange server for emailing.
Quickly and effectively solve customers’ challenges while maintaining a high level of integrity and composure.
Develop procedures, maintaining reports for management, time sheets, vacations and time away request.
Train technicians on operation applications with in mas-web and micro-key applications
Customer Telephone Training (trouble shooting, issues, concerns and upgrades.)
Responsible for download request on all company panels.
Maintain and update daily reports from central station regarding customer incidents.
Responsible for overseeing 20 plus field technicians.
Responsible for field technician’s truck inventory and weekly inspections of vehicles.
Responsible for all company inventory of equipment.
Responsible for tech install inspection of the home first on pre-wire of the system and final installation of the system.
Schedule training for additional up keeping of alarm license.
Proficient with Napco systems