Work History

Work History
2011 - Present

Vice President- Director of Technology (IT)

NSHMBA Tampa Bay

As Director of Technology for the National Society of Hispanic MBAs (NSHMBA) in Tampa Bay I achieved a strong, visible social media presence by developing concepts and marketing campaigns with viral potential. 

  • Develop and manage online marketing campaigns for NSHMBA Tampa Bay, effectively driving brand awareness, engagement and traffic to social media pages (Facebook, Twitter, LinkedIn, YouTube, NSHMBA Social Networking Platform among others).
  • Assess social media marketing strategies to determine rate of return. Identify and tap into new channels to optimize ROI and fuel revenue growth in terms of membership.
Aug 2012 - Present

Account Manager

Citi Wealth Management

Manage a Portfolio of 3,000+ clients for Citi Affluent and High Net Worth/ Wealth Management Division with over 95MM dollars in balances. Perfom targeted sales activities for the Blue Affluent Customer Segment within International Personal Banking (IPB) and Global Executive Banking (GEB) with the ultimate goal of maintaining and increasing their total relationship balance.

Feb 2011 - Aug 2012

Retention Specialist

Citi Wealth Management

Responsible for preventing customer attrition by identifying and contacting customers (International & Domestic) displaying attrition patterns, with the final goal of understanding clients' reasons to abandon the bank and engage in a strategy to prevent account closures. Worked as Project Manager on several department-wide and internal projects.

  • Managed a Portfolio of over $200MM.
  • Exceed my quota by a 150% during my first month.
  • Recognized as Top Retention Officer, retaining over $40MM last year.
  • Increased our unit's productivity by a 35% over the last year.
  • Helped other units like Citiphone, Exceptions and On-Boarding during times of heavy volume of work, decreasing their workload by a 5%.
Oct 2009 - Feb 2011

Bilingual Sales Consultant

Verizon Wireless

Offered consulting to English and Spanish speaking customer, on Verizon Wireless products and services. Always meet and exceed my goals, by putting in practice Team Work and Client Excellence Values.

  • Top 10% of my team by achieving and frequently exceeding my sales quota.
  • Recognized by management for being a team player and helping my team excel.
  • Helped in the training of new hire.
Jun 2009 - Oct 2009

Bilingual Sales & Service Consultant

T-Mobile

Offered consulting to English and Spanish speaking customer, on T-Mobile products and services on a retail location. 

  • Recognized as top BlackBerry Sales Person of the Year
  • Recognized in the top 10% of the sales force of my region
  • Always meet and exceeded my quota
May 2008 - Jun 2009

Independent Agent

Worldnet Telecommunications Inc

After three years working for Worldnet Telecommunications, I was given the oportunity to become a Worldnet  Independent Agent. Since I was already running my own business (Inspira Music Group) this was the perfect oportunity to help me foucus on moving forward my business.

2007 - 2009

CEO/ Excecutive Producer

Inspira Music Group Inc.

Inspira Music Group Inc.(IMG) was an Event Production Company founded in 2007, as part of a business venture with Peter Promotions Inc. As CEO and executive producer of Inspira Music Group, I was in charge of the administrative side of the company as well as the creative and production side of the business. 

  • Managed a staff of over 100 staff members and volunteers for our events;
  • Designed all the graphic arts and printed promotions for the events;
  • Created and produced all the TV and Radio Spots;
  • Established productive and lucrative relationship with vendors, producers, artists and business partners;
  • Serve as the company liaison between the industry regulatory bodies and governmental agencies.
Aug 2005 - May 2008

Telecommunications Consultant

Worldnet Telecommunications Inc.

Started as Account Executive and promoted to Telecommunications Consultant during my first year. Worked with Local, National & Government accounts. Win back multiple national accounts like: Dominos Pizza, Magic Transports, Madrid Travel Agency, among others.

  • Designed, sold and implemented the first MPLSNetwork in Puerto Rico to the PR
  • Commonwealth Office for the Elderly People. Generatingrevenueof over $500K dollars and opening the door for future MPLS Solutions.
  • The deployment of the MPLS Solutions changed the business model of Worldnet by switching from a Reseller Model to and In-House Provider of telecommunications services, increasing the profit from a 15% to an80%.
2002 - 2005

Supervisor/ Team Leader

El Dia Directo Inc. / Assurance Solutions

Supervised a high performing team of 40+ insurance agents. Among my responsibilities were to conduct interviews, hire and train new agents, supervise day to day operations; complete sales reports, payrolls and conduct evaluations. Managed the Sales, Marketing and Fulfillment of various insurance products.

  • Started with El Dia Directo as aBilingual Telesales Representative, promoted during my third month of work toTeam Leader.
  • As Team Leader, Iturned troubled teams aroundby increasing productivity at least a15%. This prevented the business from losing their clients. I worked for: AT&T, T-Mobile, Direct TV, among other campaigns from 2002-2003.
  • Promoted to supervise the Telesales Insurance Unit for Assurant Solutions, serving Puerto Rico & the Caribbean.
  • Developed the Script for the campaign, Monitoring Forms, Evaluation Reports, Sales Pipeline and MIS Reports.
  • Createdlong term strategiesto launch this new unit, by building teams to deliver effective solutions to our clients and seek new business.
  • Exceeded our yearly goals over20%bydeveloping high-performance teamof 40+ Insurance Agents.

Summary

Fully Bilingual, Sales, Marketing and Senior Management Professional with a proven track record of driving sales in the Banking and Telecommunications industries. Over 10 years experience in B2B Selling to Fortune 500 Companies, Government Agencies and International Clients. Greatest assets include: creating strategies to launch new organizations and building teams to deliver effective solutions to improve overall performance. Career includes leading sales units, quality control and managing a $200MM+ Portfolio. Self motivated professional with the ability to multitask and identify opportunities, set clear expectations, turn troubled teams around, and develop high-performance teams.

Qualifications

• Earned distinction as top salesperson in all previous and current jobs, not only by  exceeding my goal, but by helping my team to excel as a group.• Retained over $60 Million Dollars per year, increasing the revenues and mitigating loss of assets.• Extensive knowledge on VoIP, PSTN, MPLS, ATM, WAN, LAN, MAN, Wireless P2P, VPN, among other networking and telecommunications protocols.• Extensive working knowledge and experience on Project Management.• Managed a high performing team of over 40 sales insurance agents, constantly exceeding the objectives and quota set by the business.

Professional Organizations

Director of Technology, National Society of Hispanics MBA’s Tampa Bay (NSHMBA)

Professional & Personal Development Officer, Citi Hispanic Heritage Network Tampa Bay (Citibank NA)

Member, National Association of Sales Professionals (NASP)

Member, Project Management Institute (PMI)

Alumni (Past State President), Family Career & Community Leaders of America (FCCLA, previously known as FHA/HERO)

Member, United States Golf Association (USGA)

Member, United States Tennis Association (USTA)

Member, National Rifle Association (NRA)

Education

Education
Aug 2010 - Present

International Business

Interamerican University of Puerto Rico

Skills

Skills

Cold Calling/ Canvassing

Call Center Managment

Q & A

Project Managment

Training

Customer Service

Sales

Portuguese

English

Spanish

Business/ Telecommunications

Working knowledge of Microsoft Office: Excel, Power Point, Projects, Word, Outlook, Visio and Access; Avaya Supervisor, Genesis, Witness, iOS, Windows, iExplorer, Safari, Sales Force CRM, Adobe Flash, Dreamweaver, Photoshop, PBX/ NMBX Programming, IP Telephony and Wireless Networking Software, NICE, 3Comm, DNS Configuration, among others.    

Banking

Knowledge of the US Patriot Act, Dodd-Frank Act, KYC, Anti Money Laundry Policies & Regulations, and Fraud Prevention Techniques. Experience in wealth management, client retention, personal, business and private banking. Working knowledge of the following applications: CWS, CitiSmart, Citidocs, KYC 360, Exceller, Rainbow USA (RUSA), Securities Front End (SFE), CBOL, Citrix, Avaya, among other.