Jennifer Roberts

Work History

Work History
Jan 2006 - Present

Account Administrator

Pitney Bowes Business Insight
  • Manage internal/external client relationships utilizing a US Government service
  • Set-up and account maintenance activities included daily professional client  interaction; in accordance with U.S. Government guidelines as they relate to the Privacy Act of 1974
  • Maintain customer files in accordance with strict licensing agreements
  • Complete monthly billing cycle for three fiscally large programs/projects
  • Provide exceptional customer service
  • Self-tech company proprietary software
  • Constantly research ways to reduce costs and improve processes
Mar 1999 - Nov 2004

Account Manager/Client Servies

West Business Services
  • Administrative and production aspects for 15M dollar account
  • Set-up and account maintenance activities included daily client interaction and correspondence; reporting of results with 100% accountability
  • Created and maintained client files; which were well documented and efficiently organized
  • Coordinate with technical stake-holders, ensuring requests are completed in an accurate and efficient manner
  • Completed monthly and bi-weekly billing
  • Authored detailed quarterly and annual program reports/business reviews
  • Self booked and traveled up to twenty days a month – throughout US, Caribbean and South Asia
  • Available to assigned client contacts and remote call centers for twenty-four hour/seven day period


Nov 2004 - Jul 2006

Associates of Applied Science

  • Completed a 3.98 GPA with 100% attendance
  • Business Management; studies included supervision and general business practices
  • Business Writing; successful verbal communication, composition and punctuation
  • Speech; analysis of speech types with execution and presentation of business plans
  • Psychology; general studies
  • Elective Classes; lab execution


A challenging position as an administrative assistant at a growth-oriented firm, which will allow me to both further utilize my skills and acquire new abilities.




Excellent interpersonal skills

Strong analytical and organizational skills