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To obtain a position in computer networking and administration field, which will utilize my acquired knowledge and experience while offering an opportunity for professional growth and advancement.


Gaming, Wireless Networking, Building new PC, Financial Markets.


4+ years of Jr System Admin and Technical support experience in Health care and IT field. 

Work experience

Feb 2008Feb 2009

Jr System Administrator

Impac Medical System
  • Jr. System Admin, Level II support.
  • PC imaging with Ghost server. Troubleshooting Wireless issues
  • Managing users and groups using Active Directory.
  • Troubleshooting Windows outlook 2003, 2007 and Windows XP, Vista, server 2003.
  • Cisco VPN client and Blackberry setup and configuration.
  • Network and LAN troubleshooting. Webex support.
  • Troubleshooting Citrix application.
  • Veritas Tape backup support. Phone support to over 1000 remote users.
  • Installation and configuration of SQL 2000 and 2005. 
Jul 2007Feb 2008

Technical Support Specialist II

  • Level II support. IBM Remedy client. Troubleshooting citrix apps.
  • Desktop Administrator. Installing and upgrading Windows Vista, XP.
  • Troubleshooting Hardware. Re-imaging computer, Phone support
  • Norton Ghost and VPN troubleshooting. Active Directory Management
  • Installing Software, troubleshooting wireless, Cisco VPN.
  • Troubleshooting Mac OS x
Jan 2003Jan 2003

Technical Support I

Umass Lowell

·Performing installations, system configurations, and upgrading software.

·Troubleshooting Printer, LAN.

·Help students to search databases on Internet, using editors and various kinds of software.

·Maintaining email correspondence and reply to incoming department emails.

·Arranging files and clerical office duties.

·Troubleshooting Mac OS X, Windows XP, windows 2000 and NT issues.


Jan 2005Dec 2009

Computer Information System

Herzing College


Other OS
Mac OSX and Linux.
LAN Cabling, Printer / Internet connection sharing, Routing, Switching and Installing Wireless LANs 
Windows OS
 Windows server 2003, Windows NT, Windows 2000 Server/Workstation
 Microsoft word, Microsoft Excel, Microsoft PowerPoint, Adobe Photoshop.
  Hardware: System troubleshooting, System administration, Switches, Hubs, Wireless products (NIC, routers, wireless print server)