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Computer technician with experience in help desk support, computer repair, and website maintenance. Background in customer service and sales which provides great interpersonal skills. Currently studying for A+ and Network+ certifications. Highly focused on continuing education, and will be working soon on a Bachelor's in IT.

Work experience

Apr 2008Present

Automated Systems Technician

Ramapo Catskill Library System
Provide onsite, phone and remote support of network, software and hardware for 51 member libraries in Orange, Sullivan, Rockland, and Ulster County.


Geek Girls Network™

Occassional contributer to contribution-driven Geek Girls Network, a resource and communication network for women interested in all things geeky.

2010/01: Geek Girls' Guide to Hosting Great LAN Parties

2010, Pending Review: Doctor Who Season 5 (or Can Matt Smith Make it as the Eleventh Doctor)

Feb 2008May 2008

Account Sales Representative: Hewlett Packard

Promoted sales of HP desktops, laptops, and printers to Best Buy customers using promotional material and analysis of competitor offerings.
Nov 2007Jan 2008


Verizon Wireless

Managed increased seasonal foot traffic and directed customers to appropriate resources by ensuring use of automated queue management system.

Jun 2006Feb 2007

College Auxiliary

Orange County Community College
Updated and migrated department websites to newly redesigned template. Ensured sites met department policies and adhered to W3C and accessibility standards.
Mar 2005Jun 2006


Provided excellent customer service, ensured customers processed correctly and efficiently. Handled cash transactions, as well as check and credit/debit/EBT cards. Assisted Front End Manager in managing cash refills, cash drawer handling, and employee breaks.
Aug 2004Nov 2004

File Clerk

Fleurchem, Inc.
Managed business department records and streamlined filing system to ensure more efficient access to archived records.
Mar 2004Aug 2004

File clerk

Medical Diagnostic Group
Jun 2003Nov 2003

Business Intern

Enlarged City School District of Middletown
Internship at the Board of Education as part of the Academy of Finance program.


Regent's Diploma

Verizon Wireless

Managed increased seasonal foot traffic and directed customers to appropriate resources by ensuring use of automated queue management system.


David Pourat

“Sarah is a very driven, consistent, motivated individual who would be an asset to any company! She is extremely knowledgeable about technology, customer service and sales.” August 29, 2009

Top qualities: Great Results, Personable, High Integrity

via LinkedIn recommendation 

Anthony Castaldo

"Sarah is a very intelligent young lady, with an excellent work ethic. She is a very fast study and has worked hard to become an integral part of my department.” August 27, 2009

via LinkedIn recommendation   

John Schneider

“Sarah is a vital part of our team. She has a keen interest in what is current in all things IT. This knowledge has helped us many times with our long range planning, and in making our day to day tasks simpler. Her methodical approach to troubleshooting is commendable, as well as her dedication to completing a project. Sarah is a fast learner, cooperative, appreciative and a pleasure to work with.” October 7, 2009

via LinkedIn recommendation