Proven leader of people and projects. Effective in startup to large scale organizations. Specializing in organizational performance evaluation, financial analysis, forecasting, and identifying and creating alternative models to improve organizational efficiencies, and facilitating the implementation of new tactics to achieve departmental and company wide objectives.
- 11+ Years call center management, 5 years in remote environment with extensive client management.
- Planning, staffing, KPI’s, budget management and change champion.
- Global operations oversight with strong technical, communication and senior management experience.
Windows and MAC operating systems; Microsoft Office Suite; Access and Excel expert.
Zendesk Ticket management, Zendesk Talk and Chat, Articulate Storyline, Adobe Suite, Multiple LMS Platforms, Scorm, SalesForce.com; Jira; Basecamp; Multiple ACD platforms; KANA e-mail tracking software; TCS workforce management; Microsoft Visual Basic and Visual Basic for Applications; hardware installation and maintenance; small network installation and maintenance; knowledge of networking protocols.
- From November 2015 to May 2016 I assisted a former colleague in a startup launch, Nogginwear.com in exchange for company equity; developing business plan, financials and securing funding.