Shirley Cassanova

Shirley Cassanova

Summary

Objective: To acquire a residential portfolio, in a capacity of administrative operations and/or assistance with an emphasis in property management and/or relevant partnerships. Strong background in compliance issues Sharp analytical capabilities Extensive knowledge of landlord/tenant law & other pertinent matters relating to the industry.

Work History

Work History
Apr 1996 - Present

Residential Property Manager

State of Oregon Licensee
Feb 2008 - Jan 2010

Transaction Coordinator/Administrative Assistant

NW Premier Mortgage
Managed and processed mortgage loans successfully meeting time restraints. Analyzed financial risks and evaluated client’s portfolio in accordance with program guidelines and its congruency with relevant employment, income, credit history, debt to income ratios and loan to value indicatives. Liaison between clients, brokers, and lenders. Resolved problems encountered throughout process. Researched alternatives when necessary in an effort to overcome negative impacts.
Oct 2007 - Feb 2008

Administrative Assistant/Transaction Coordinator

Stashin Mortgage Services
Submitted loan applications to several different lenders automated underwriting engines. Evaluated loan applications for submissions, approvals, and underwriting conditions to funding the transaction. Reconciled revenues and rebates distributed from banking affiliates and escrow officers. Prepared weekly, monthly, and annual productivity reports for owner Implemented marketing strategies.
Aug 2003 - May 2007

Senior Mortgage Processor

Urban Equity Mortgage
Directly responsible as the senior processor for the coordination, preparation, & evaluation of loan portfolios for a pipeline of 40 plus ongoing transactions. Responsible to report client activity and updates to 3-4 loan officers daily. Evaluated and analyzed financial risks based on product guidelines to determine client’s eligibility. Active liaison on behalf of loan officers to their clients requesting sensitive documentation and explicative of their purposes. Interfaced with real estate agents, attorneys, financial advisers, transaction coordinators, underwriters, and account executives.
Apr 2003 - Aug 2003

Residential Property Manager

American Property Management
Managed & oversaw the performance on 3100 residential units alongside 2 other property managers, 19 different locations, 16 pools, & 36 on-site managers. (1 of 3 property managers). Conducted weekly inspections of properties. Ensured company policies & procedures were adhered too. Resolved & mediated disputes with tenants, neighbors, & governing agencies in an effort to adhere to Federal & State authorities. Recommended corrective actions for infringements & nuisances for respective properties. Provided new hire training and follow-up to ensure implementation and understanding of objectives. Responsibilities included but not limited to conflict resolution and mediation. Negotiated settlement agreements for court proceedings and legal recourse.
Apr 1996 - Jan 2003

Landlord/Tenant Resolution Consultant

Multifanily Housing Council of Oregon
Aggressively demonstrated a focused determination to troubleshot 100+ calls per day in an expeditious manner. Analyzed and resolved problems and conflicts instantaneously with an established knowledge of Tenant/Landlord Law in conjunction with relative factors such as, building codes nuisance ordinances, fair housing issues, discrimination laws, Americans with Disabilities, fire & housing maintenance codes, enforcement sanctions, subsidized contracts, reasonable accommodations, and case law. Collaborated with experts in the industry to formulate solutions while mitigating damages and loss of revenue. Researched the same with an urgency to be on the cutting edge with pertinent applications of legislative changes, commercial recalls, administrative rulings and current events. Mediated disputes to meet contractual obligations, remedied violations and succeeded in bringing clients into compliance. Represented organization throughout local community participating in various forums, trainings, and conventions. Discreetly handled disgruntled clients in a quiet persuasive manner.
May 1996 - Dec 2002

Owner/Sole Proprietor

Secure Management Ventures
Executed, performed, negotiated, and personally managed contracts for numerous residential properties non-owner occupied/investments.
Feb 1993 - Dec 1995

Subsidized Housing Property Manager

Seneca Terrace Apartments
Scheduled & conducted a variety of eligibility reviews, requesting and verifying documentation needed to determine subsidy assistance and program compliance for government housing (Section 8). Conceptualized and instituted department procedures facilitating efficiency. Interpreted and disseminated Federal Regulations on behalf of owner and recipients. Created policies regulating compliance issues in areas such as screening practices, grievance procedures, exclusion criteria and program adherence. Investigated lease violations and program fraud in relationship to misappropriated funds. Performed as an intermediary between owner of project and Department of Housing & Community Services. Developed relationships with community resources for outreach purposes. Prepared, processed, and negotiated legal documents relating to property management transactions such as rental contracts, eviction proceedings, small claim actions, collections, Stipulated agreements, subsidy approvals and/or revocations with cause, imposition of penalties and enforcement.

Education

Education
1996 - 1996

Vocational

Premier American College of Commerce