Jennifer Pruett

Summary

Enthusiastic, visionary Information Technology professional, poised to leverage more than seven years of successful career in technical operations and project management to provide international technology solutions and professional services. Backed with extensive experience working in the computer networking field as WAN and LAN technical specialist, data communications analyst, and support representative. Recognized for surpassing all expectations and rendering optimum level of service regardless of time constraints or special considerations. Proven expertise in generating high-quality solutions that enhance efficiency of business and IT operations. Adept at working under minimum supervision as well directing cross-functional groups of technical experts remotely to identify processes and systems and execute necessary infrastructure enhancement.

Work History

Work History
Jan 2011 - Present

Network Administrator

Coinstar Inc

Provide Operational support for all networking devices across the infrastructure. Coordinate and implement physical and logical network infrastructure. Conduct quarterly capacity trend analysis of all networking devices. Coordinate and review logs from all networking devices for abnormalities and problems.  Coordinate and conduct routine maintenance on all networking devices.

Notable Contributions:

§Constructed new data center infrastructure to increase network capacity.

§Successfully executed new office installations and supported infrastructure changes to building renovation projects.

§Instrumental for the successful migration efforts of key resources to the new data center.

Oct 2006 - Dec 2010

Network Engineer

CGI

Render technical assistance in resolving discrepancies and monitoring WAN connections for 28 global business partners. Assist with technical hardware installation of Cisco routers, switches, VPN concentrators, and Steelhead network compression devices. Efficiently identify and resolve network latency impediments by conducting thorough analysis on network traffic using Network General Sniffer. Prepare, carry out and maintain records on data center cabling configuration and devices as well as Ethernet and fiber supply. Interface and collaborate closely with network support group on latest technologies and ways to advance the Frank Russell network.

Notable Contributions:

§Established solid relationships with end-users through attending to their network connectivity issues in a prompt manner, which led to total customer satisfaction.

§Successfully implemented change request by sustaining constant communication with Server Support, Security, and Administrator groups.

§Built and cultivated long-term quality relationships with network support team, which resulted to installation and support of the LAN/WAN network infrastructure for Frank Russell Investment Group and 16 global offices. 

§Instrumental for the successful configuration and installation of new network devices. 

Mar 2006 - Oct 2006

Network Operations Center Analysis/ Support

Costco Wholesale

Performed network monitoring through the use of HP OpenView to effectively detect equipment outages and provide quick resolution. Interfaced and worked collaboratively with outsourced vendors for network maintenance on LAN and WAN circuits, test and turn-up of all Frame Relay and ISDN circuits, and observation and management of network utilization.

Notable Contributions:

§Played an integral part in hardware operations, including Cisco routers, switches, access points, and Nortel Networks Business Communications Manager. 

§Provided expert oversight to the 1st and 2nd level support for Costco Wholesale national and international voice and data network, including 370+ remote WAN, LAN, and telecommunication systems; 2300+ corporate LAN nodes; and 3000+ corporate telecommunications users. 

§Collaborated directly with end users to provide support on telephony and PC issues; handled and successfully completed the database inventory of all networking site information.

Jan 2003 - Feb 2006

Network Infrastructure Technician

United States Air Force

Displayed unsurpassed leadership and guidance for managing an inter-networking of 195 facilities on the Travis Air Force Base Metropolitan Area Network supporting more than 23,000 personnel. Assumed full responsibility for configuring, installing, and troubleshooting computer network cabling as well as wired and wireless hardware for new and expanded LAN.  Constantly communicated with customers and recommended effective ways in building floor diagrams, technical solutions, LAN equipment cost estimates, and software and hardware ordering procedures. Provided quality assurance for self-help and contractor installations; in charge of administrating local installations along with monitoring and troubleshooting of 190 long haul circuits switched through the Defense Information Systems Network Node. Worked in the processing of system control functions for base level data circuits. Managed and directed the daily operations for selected personnel; authored the quarterly reviews and goals; provided high level of assistance and support in the deployment and readiness to ensure coordination in personal affairs during time of operations.

Notable Contributions:

§Spearheaded the successful completion and upgrade of Travis Air Force Base network backbone from 1 Gigabit to 10 Gigabit Ethernet.

§Pivotal contributor as lead technician responsible for initiating the installation of Internet Protocol TV, a permanent solution for streaming video service over Travis network for delivery of live news and training broadcasts to computers base-wide.

§Diligently managed, identified, and restored faulty antennae on flightline control tower to restore mission essential network coverage across flightline.

§Utilized management expertise while managing assigned task at Air Force; functioned a key role as a Direct Supervisor to one individual for one year during the tenure in the network infrastructure group. 

Education

Education
Apr 2010 - Oct 2012

MBA

Western Governors University
Mar 2005 - Dec 2005

BS

University of Phoenix