Focus over my last couple of jobs has been on the improvement of Service Delivery capability in Dow’s IT organization. This has varied from dealing with IT Service issues from a ‘recipient perspective’, being stationed in Joint Ventures and managing ‘as a Customer’ the Dow Service delivery performance, to managing major IT Service contracts operationally, to transforming the organization to become a successful Service provider, covering pure IT Services scope on the one hand, to a broad range of Leveraged Business Services, including e.g. Supply Chain, Finance, Purchasing, etc. services, on the other. My current role goes back to also earlier experiences in large Project Management leadership positions, driving the development and delivery of the Next Enterprise Applications capabilities (the next Generation SAP system) for the Dow Chemical Company. I believe in the capability of an organization and the responsibility to engage the people in your organization to “bring the best out”. This through personal contact and continuous readiness to explain Strategy driven changes in actionable terms, even when having to e.g. deal with hard issues like labor arbitrage driven relocation of work. Accomplishments during my career that I would like to high-light are: • Recent job in structuring, establishing and kicking off the large, multi-year program for the development of Dow’s Next Generation SAP/Enterprise Systems; • Effective operations of Dow’s global IT Infrastructure, covering all ITIL processes, global data centers, global network services, Service contract management, etc.; • Driving organizational change & readiness to become a better Service provider to Dow’s Joint Ventures, for both IT Services & other Leveraged Services; • Establishment of effective (IT) Service delivery capabilities and long term IT Strategy in the MEGlobal and Equipolymers Joint Ventures; • Cross-industry efforts to develop & promote V1.0 of XML Chem eStandards.
Feb 2009 - Present
Next Generation SAP Delivery Program Director
Reporting to the Global Corporate VP of Information Systems, responsible for development and execution of a staged, multi-year development program for delivering an uplifted (from R2 to a NetWeaver / SAP® Business Suite 7 based) Enterprise Systems capability (SAP with interfaced applications) for Dow globally. Ensuring alignment & staging in line with company’s Strategy, through Functional and Business Group buy-in and sign-off.
Jan 2008 - Jan 2009
Global IT Operations Director
Reporting to the Global Corporate VP of Information Systems, responsible for the Operations of Dow’s global I/T Infrastructure, with presence in over 170 countries. This includes the management of Dow’s Corporate Data Center (and 5 Area Data Centers), leading an organization of roughly 130 people, accountable for the operational effectiveness of a $ 120M/yr Global I/T Infrastructure contract with our main Infrastructure service provider. Scope of responsibilities include: • Operational stability of Dow’s Global IT Infrastructural services; • Effectiveness of Global Helpdesk & Problem Management processes; • ITIL Processes execution in Service Support (Incident, Problem, etc); • Leading of Dow’s Disaster Recovery activities & capabilities; • Directing Shared Services Business Continuity & Crisis Mgmnt.
Jul 2006 - Dec 2007
Joint Venture Services Program Director
Reporting to the EMEA (Europe, Middle East & Africa) Senior Director of Information Systems, responsible for development of a formalized, packaged Joint Venture IT offering that enables the full leveraging of Dow’s Enterprise IT Systems (ERP and related Enterprise applications) and global, integrated Work Processes (best-practices) into Dow’s strategic Joint Ventures.
Jun 2004 - Jun 2006
MEGlobal & Equipolymers JVs
Reporting to the CEO of MEGlobal and Deputy CEO of Equipolymers, and as member of the Joint Ventures’ Management Teams, overall responsible for effective IT Capability & Service delivery to the JV and establishing a long term IT Strategy for both JVs, evaluating the multiple options available. Scope of responsibilities include: • Ensuring effective IT Services delivery by the parent company Dow, and as such, responsible for managing Dow as the IT Services supplier and ensuring effective IT Services delivery processes are in place. • Setting and managing the IT budget for both JVs and managing the IT investment (project) portfolio.
Mar 2000 - May 2004
PO&E Global Business Group IT Manager
Dow Europe SA
On assignment within the PO&E Business Group, located in Horgen/Zurich Switzerland, working closely together with the European Commercial and Supply Chain VPs, responsible for the value delivery of the Corporate IT Capabilities and for ensuring alignment with Business Group strategic priorities of future Corporate IT Investments; main focus was on Sales & Supply Chain and e-Commerce related topics. Scope of responsibilities include: • Relationship management with Business Group Leadership team and determining strategic fit of Corporate IT deployment activities; • Driving Business Group strategic priorities into IT Investment plans; • Ensuring effective IT Services delivery to the Business Group.
Jul 2000 - Sep 2000
Industry Sector Prj Mgr - XML Standards Dvlpmnt
CIDX (on assignment from Dow Chemical)
Project manager for the cross Industry development activity for Version 1.0 of the Chem e-Standards (Chemical Industry XML standards) to assist in rapid, cost effective deployment of XML based B2B connectivity in the Chemical Industry, by ensuring the existence of a vendor independent XML messaging standard in the Chemical Industry. This Industry project was a cross company effort sponsored by Dow, Dupont & BASF, involving a project team of over 30 people/experts from the varies companies participating in this effort and utilized Accenture as the Technology partner.
Jan 1995 - Mar 2000
Enterprise Systems & MES Systems roles
Various roles in the Datawarehousing, Distributed computing, e-Commerce, MES and Implementation & Service Management area. Located in the head-office in Michigan, USA.
Aug 1988 - Dec 1994
Dvlpmnt & Implmentation Ldr
Dow Benelux BV
Various development, implementation & support roles in Dow Benelux, Terneuzen, The Netherlands - Business Systems as well as Manufacturing Execution Systems related.
Jan 1987 - Jul 1988
ROAG officer (draft duty)
Royal Dutch Army
Served draft military service under the ROAG program.