Dean of Culinary Arts and Hospitality Management
Oversee Department operations (Student advising, course scheduling, curriculum development, faculty development, and marketing strategy). Oversaw 2 year growth of Department from 2 campuses with 300 students to 4 campuses with 600 students.
Operations: Created Student Degree and Scheduling Matrices to pro-actively advise students and develop course schedules up to one year in advance. Developed processes with Student Accounts and Admissions to better serve students and increase student retention and satisfaction.
Results: + Student satisfaction in Culinary and Hospitality Department increased across all measures and at relatively greater levels than other undergraduate departments + Student retention increased 6 percentage points in first year. + reduced labor cost by 3 percentage points. Increased student/faculty ratio by 50% through minor curriculum changes and better scheduling process. Attained highest average class size of all undergraduate departments.
Faculty Development: Developed existing faculty and hired high quality new faculty members using personal network, and encouraged faculty to pursue areas of interest that also serve student needs. Implemented learning management platform (moodle) within all department courses and simplified grading schema to provide greater transparency.
Results: + Student evaluation scores of faculty members increased 5% or more for all full-time faculty members. + Approved development of University's first Student Culinary Team which has won numerous medals and awards in regional culinary competitions. + Developed high enrollment courses based on current trends: Street Foods, Culinary Competition, Social Media and Restaurant Topics, Wine Appreciation.
Marketing:Increased internal collaboration to create events which increased community visibility of Department and University as a whole. Developed partnerships with various DC area charity events to supply student volunteers. Performed analysis which identified geogrpahic areas correlated to strongest student success, and focused recruitment in those areas. Sponsored, visited and mentored high school and military culinary and hospitality programs. Worked closely with Admissions and Outside Marketing Representatives to enroll Culinary and Hospitality Students.
+ Student retention increased 6 percentage points in first 12 Months.
+ Overall enrollment remained stable in a priod of intense industry disruption and enrollment declines in peer schools.