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Work experience


One Communications/Comcast

Door to door sales. These were temporary positons I accepted after the lay-off from Verizon. Were not good permanent opportunities.


KC Trucking
Aug 1989Dec 2006

Network Account Manager


Responsible for customer satisfaction on all high speed voice & data implementation from sale to installation and continuing maintenance.

·Primary Contact with the top 5% revenue producers on complex issues

·Voice & Data ServiceNetwork Installations

·Install, Maintain, and Troubleshoot the following services:

oT1 Installations, Point to Point T1


oPRI (Primary Rate ISDN)

oFrame Relay


·Liaison with Siemens


·Centrex Systems


·Alpha 3 Certified – QOS for VoIP Services, 7 Levels of OSI

·VOIP Implementation and Maintenance

Maintained 24/7 customer contact with 16 Major accounts.

Intel Associated Press


United ParcelCisco Systems

Marriott Washington Post

Price Waterhouse Bear Stearns

·Conduct regular service & training meetings with client’s Telecom departments.

·Ability to learn new systems quickly and work independently.

·Maintained all Verizon network services and recommend network services.

·Experience evaluating telecommunications technologies and recommend network services.

·Ability to communicate (written and verbal) with Executive Level Management.

·Experience with development and review of RFI and RFP Documentation.

·Thorough understanding of complex telecommunications environments including contact center.

·Working with the Infrastructure Teams, develop and document recommendations for presentation to Senior Management.

·Working with the Infrastructure Teams and vendors, assist with financial analysis of key Telecommunications upgrades.

Customer Service Representative – Nynex New England Telephone1989-2003

Acquired by Verizon in 2003

·Gained experience in large call centers with high volume calls.

·Awarded ‘Top Sales Person’ on numerous occasions.

·Ranked in Top 3% in resolving billing/collection issues three years in a row.

·Awarded Bell Atlantic ‘Winners Circle’ for outstanding performance.

Other Training & Certifications:

·Certified Fiber Optics

·The Future of Broadband Certified Alpha lll

·Trends in Telecommunications Technology

·Dale Carnegie Public Speaking

·American Red Cross

·Certified Instructor, CPR



Franklin Pierce