Supervised the Clinic’s Referring Providers Database and ensured updated and accurate information as well as better data completeness for ease of access resulting to a 50% reduction on the overall number of returned mail for the first six months and a better patient care experience.
As the designated Access Coordinator (AC), assigned permission to the staff members requesting protected information such as login access and connection to confidential sites.
Collaborated with the Information Services (IS) department and developed a new business process management queue which allowed for uploaded data to be automatically available in all Emory Healthcare System platforms such as Millenium, Healthquest and IDX.
Cleaned up existing data and provided suggestions to external providers on how to improve the database which were successfully implemented and reduced unnecessary work within the department.
Introduced business improvement tools to implement change within the department such as reconfiguring step-by-step processes, initiating work process discussions during meetings and creating training documents to ensure consistency in work flow and output.
In-charge of data collection and analyses including:
Collecting data on patients' arrival patterns and identified peak and down times using IDX Clock time and Microsoft Excel.
Submitted weekly reports to management on findings; which was used to set up Providers' schedule as well as to organize the front desk and waiting room to better accommodate patients time in the waiting room.
Preparing forms for patients to fill out in order to capture useful information that the nurse would otherwise spend additional time to collect. This information was readily available for the attending physician upon his/her arrival in the exam room, resulting in the overall reduction of patient's visit time.
Running data on no-shows based on the patient's data (age, sex, health conditions) and identifies patterns and root causes on high no-show rate within the department. Subsequently, sent follow-up letters or made phone calls to no-shows to get the exact reasons from the patients. Data collected resulted to the management deciding to make reminder phone calls to all patients 24 hours before their appointment leading to an 80% reduction in no shows within three months.
Demonstrated knowledge of patient safety goals by contributing to meeting Joint Commission on the Accreditation of Health care Organizations (JCAHO) standards and efficiently identified patients by the use of two identifiers to achieve 99% accuracy and avoid errors.