Jordi Patau

Jordi Patau

Summary

Senior project manager.

Solid expertise in change management projects with substantial impact on operations performance.

Past and current clients include companies such as Retevision, Jazztel, Endesa, Total, Schneider Electric, Teka, Philips and Repsol. Among the public sector clients include Generalitat de Catalunya and Ministerio de Trabajo y Asuntos Sociales.

What can I do for your business?

These are a few examples of what I helped my clients achieve:

  • Enhance service level while reducing operational costs and stocks at production facilities or ligistics centers.
  • Improve service quality at your contact center while adjusting resources.
  • Manage effectively and increase the activity of your sales force.
  • Improve internal admin processes, reduce inefficiencies, cut response time wihtout any further IT investment or cost increase.
  • Change the way your clients claims are managed to provide a fast and effective response even if it involves several fo the organization's teams.

To maximize the impact of my collaboration, let me manage several concurrent projects. I can do it with a very limited number of team members under my direction.

Work History

Work History
May 2002 - Present

Project Manager

Alfa Consulting

May 2002 – Present (6 years 3 months)

· Alfa Consulting is a small independent consultancy firm (30 consultants) specialized in operations management. · Our focus is on the implementation of operational changes that deliver an outstanding impact on our clients bottom line. · We help our clients from the identification of potential gains, through the implementation and obtention of those gains and through the consoloidation phase to make sure they persist after the end of our collaboration.

Alfa Consulting is the spanish member of Eurogroup Consulting Alliance

Jun 2001 - Sep 2001

Summer Associate

http://www.ubs.com

Summer Internship at the M&A and ECMG teams at the London offices of UBS Warburg.

Dec 1999 - Aug 2000

Freelance consultant

UNI2 (France Telecom)

Freelance Consultant in this fixed line operator belonging to the France Telecom group in Madrid, Spain. Before starting the MBA, took profit of the extensive experience I gained at PWC to help UNI2.· Improved UNI2 billing systems through various projects created in the company.· Instituted reorganisation changes in the IT teams. Enhanced the business processes and the quality control measures of UNI2 billing.· UNI2 achieved the goal of consistent and punctual billing.

Oct 1997 - Dec 1999

Consultant

http://www.pwc.com/es/

Consultancy in the Telecommunications Group Participated in the following projects : May 99-Nov 99 Launch of a new Spanish telecom operator (Madrid, Spain) · Led a team of 7 consultants responsible for the operation of the billing system. · Obtained a trouble free set up for our client, with no relevant problems and very high quality levels. Jan 99-Apr 99 Design of Business Processes for a Portuguese telecom operator (Lisbon, Portugal) ·Led a team of 3 consultants responsible for the design of the business processes and coaching of the client’s personnel. Nov 97-Dec 98 Launch of a new Spanish telecom operator (Barcelona, Spain) · Participated in the development of their billing systems. · Worked in a critical team responsible for the operation of the billing system which ensured the proper flow of income into the company.

May 1996 - Oct 1997

Engineer

Ingeniería Agulló (member of DÜRR)

Network Administrator and Engineer. Part-time job while studying at university.

Education

Education
Aug 2001 - Nov 2001

MBA

http://www.ceibs.edu/

Attended as a part of the Exchange Program available at IESE.

Sep 1991 - Sep 1996

Engineer

UPC

Skills

Skills

Spanish

French

English

Cambridge university PROFICIENCY level.

Certifications

Certifications

Certificate of Proficiency in English (CPE)

Cambridge University