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Summary

Be a part of the next wealth trend in telecommunications with digital long distance and videophone.

Work experience

Nov 2006Present

Virtual Assistant

The Executive Techniques Consulting
Use the residential VideoPhone to communicate with family and colleagues.
Nov 2006Apr 2008

Internal Auditor

Lenovo
- Developed process flow diagrams for departmental audit process. Documented written process and procedures for internal audits process. - Provided input for annual audit pre-planning by providing status of assigned business processes for Canada, US and Latin America. - Identified internal control issues and worked with assigned business process owners to recommend process improvements. - Participated in internal audit teams for audits of Software Royalty, Pricing (US and Canada), Business Partner Management, Human Resources/Payroll, Accounts Receivable, Warranty Management and Incentives and Commissions processes and control points. Served as team lead for US Pricing audit. - Prepared audit findings indicating condition, cause, effect and risk; proposed audit recommendations and communicated with audit team and clients. - Communicated finding results in a formal written report to management with appropriate follow-up with process owners until completion validated.as directed.
May 2005Nov 2006

Service & Support Program Manager

Lenovo
Service & Support ThinkCentre/ThinkPad Program Manager - Management of Service and Support processes and deliverables for assigned projects per IPD Guidelines for Service & Support. - Service & Support representative on Product Development Team for T-Series ThinkPad, M&A Series ThinkCentre, Lenovo International Consumer Products and Client Security Software. - Provided bi-weekly management review of new product announcement information via quad charts to all service geographies and help centers and participate on weekly geography launch readiness conference calls. - Maintenance of Service & Support deliverables in team database. - FRU Service Parts management for new products to ensure ship support readiness.

Education

20042006

MBA

20002004

BS

North Carolina Weselyan College