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Joyce Tam

  • Montreal, Quebec, Canada
  • 5149913624

Administrative Assistant Seeking Employment Opportunities

Highlights of Qualifications

  • Graduate in Administrative Assistant with strong analytical, creative, and team building skills
  • Work experience prioritizing quality customer service and care
  • Ability to work effectively with diverse populations
  • Strong communication and persuasion skills in person and on the telephone
  • Accurate and attentive to detail
  • Good with numbers and financials
  • Ability to take initiative, lead, motivate, design, and organize tasks

Language Skills

  • Spoken and written English, French, and Cantonese

Computer Skills

Word, Excel, PowerPoint, Publisher, Access, and Outlook

Windows 7
SAGE 50 (Simply Accounting)
Adobe Photoshop, InDesign, and Illustrator
Typing ability of 45 words/minute

Work Experience

Mar 2016Mar 2016

Administrative Assistant Intern

City of Dorval, Dorval (QC)
  • Did filing, created files, and put away old files to Archives
  • Scanned documents in order to save in the company's hard drive
  • Guided applicants to fill out forms for references and identification
  • Supervised applicants doing their exams and corrected their exams
  • Made calls to applicants for job interviews
  • Posted job offers in cegeps and universities
  • Created a booklet for new employees with Publisher
Mar 2014Mar 2015

Clerk-Sales Representative

The Triade, Lasalle (QC)
  • Answered calls and welcomed visitors at the reception
  • Did accounting data entry in the software SAGE 50 (Simply Accounting)
  • Managed the petty cash for the food bank
  • Made transactions and customer service in the second-hand shop
  • Organized and arranged clothing in the second-hand shop
Sep 2009Oct 2009

Field Marketing Distributor (on call)

Events Marketing, Montreal (QC)
  • Distributed flyers for the leukemia cause to retails and restaurants in the downtown Montreal area
  • Asked for permission from managers and convinced them to support the leukemia cause
  • Made 40 units per day
May 2007Aug 2007

Accounting Clerk

Canadian Business Consultants, Westmount (QC)
  • Did filing
  • Verified expense reports
  • Entered accounting data(C/R, C/D, J/E) using SEG software
May 2005Oct 2005


Opinion Search, Montreal (QC)
  • Persuaded customers to participate in surveys by phone
  • Collected data received from customers into computer
  • Acted ethically on questioning
  • Assured quality of information by probing again
Jul 2003Aug 2003


Fu Kam Wah, Saint-Laurent (QC)
  • Operated cash register and organized reservations and seating arrangements
  • Took clients' orders by telephone
  • Seated customers and provided quality customer service and care




Attestation of Collegial Studies, Administrative Assistant

Cegep André-Laurendeau, Lasalle (QC)

French Studies

Concordia University, Montreal (QC)

Bachelor of Commerce, Major in Marketing, Minor in Financial Accountancy

John Molson School of Business, Concordia University, Montreal (QC)


Aug 2015Present

Duolingo English Fluency: Avanced (Estimated)

Duolingo, License English

Aug 2015Present

Duolingo French Fluency: Intermediate (Estimated)

Duolingo, License French

Jan 2010Feb 2010

Adobe Photoshop on Windows - Level 1

The Centre for Training & Development, Dawson College

Interests and Activities

Member of the team Aikido of Concordia University                                                                                2006 à 2009

Reading, Writing, and Design                                                                                                                                      -present