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Personal Profile

A creative and energetic self-starter with high attention to detail as well as excellent organisational, interpersonal and leadership skills consistently cited for unbridled passion for work and upbeat, positive attitude. My career accomplishments to date highlight the ability to be flexible, effective and productive in changing roles and environments.

Work experience

Apr 2014Apr 2015

Receptionist / Administrator

Chess Partnership. Management, executive and chef recruitment within hospitality
  • Assisting recruiters: creating, proofreading and placing advertisements, CV screening/resourcing, inputting CVs in database, creating PowerPoint presentations, arranging interviews and collecting post-interview feedback from candidates and clients
  • Dealing with any candidate/client queries over the phone/email
  • Co-ordinating interview days
  • First point of contact for IT and telephone/mobile issues, dealing with suppliers
  • Working on personal projects (Research, mobile device switch, comparing suppliers, etc)
  • In charge of Social Media profiles (Twitter, LinkedIn, Facebook). Twitter followers increased from 75 to 891
  • Making and arranging any necessary changes on company website
  • Restructured recruitment database (FileFinder)
  • Producing monthly Excel reports on job boards use
  • Reviewed Health & Safety in the office and made necessary amendments
  • Daily Office and Meeting room management
  • Assisting sister company EP Business in Hospitality: maintaining magazine subscribers' Excel database, uploading EShots and new magazine issues onto the website, making any necessary changes to the Website, sending invitations to planned events and maintaining RSVP lists
Jan 2013Apr 2014

Guest Relations Officer /  Duty Manager

Millennium Gloucester London Kensington Hotel. 4*Deluxe 
  • Designed a new procedure to encourage positive comments and feedback from guests on TripAdvisor (#242 in April 2014, 156 points improvement
  • Dealing with guests’ requests and complaints in person, over the phone and e-mail
  • Actively demonstrating excellence in customer service while building relationships with regular and new guests and ensuring their repeat custom
  • Making sure petty cash receipts are filled in for all expenses
  • In charge of all VIP, regular and special occasion guests
  • Producing daily and weekly reports on VIP guests
  • Conducting 4, 8 and 12 week performance reviews
Oct 2011Jan 2013

Front Office Supervisor

Holiday Inn Regent’s Park London. 4* 
  • Supervising reception and concierge teams
  • Promoting the image of the Hotel on the web while replying to guests’ comments on TripAdvisor
  • Back-up Guest Relations/Duty Manager
  • Provide quality guest service - Achieved Heartbeat score of 79% consistently throughout the year
Jul 2010Oct 2011

Reception Supervisor

Holiday Inn Express London Stansted Airport. 3* 
  • Promoted to supervisory position within two months of employment (Included Duty Manager shifts)
  • Assisting Front Office Manager with all HR procedures : Creating / maintaining employee files, Producing offers of employment, contracts and rejection letters, payroll and holiday accrual (3 types of contracts), assisting with HR pre-audit checks, ordering uniforms, recruitment, conducting Induction Training, co-running service training (Stay Real - IHG) 
  • Replacing Reservations and Meeting & Events Coordinator for two weeks
  • Acting Front Office Manager for 4 weeks
Jul 2009Aug 2009

Administrator (Internship)

Allround Service. Translations' Agency, Munich, Germany
  • Updating Database
  • Coordinating translations' projects for up to 24 languages
  • Looking for new translators and negotiating on pay



Human Resource Management NVQ3

Open University, NCFE accredited

BA Hons Business Management & Modern Languages (German, French)

The University of Essex

ERASMUS Exchange: Université Panthéon-Assas, Paris - 2008-2009


Apr 2015 NLP Foundation Diploma, The Brain People

Feb 2015-ongoing Introduction to Payroll, Aim Redstone

Dec 2014 DISC Behavioral Profiling (How psychology can help improve your business performance), Workshop by Nick Moore

Dec 2014 Introduction to NLP, Innernation Coaching & Development

Oct 2014 Intermediate and Advanced MS Excel, West Thames College London

Feb 2014 Medical Training (Medical Receptionist), FMS

Feb 2014  Emergency First Aid at Work (valid till Feb 2017), FMS

2012 Effortless Recruitment, IHG

2012 Disciplinary and Grievance, IHG

2012 How2lead a Team, IHG

2011 Appraisal Training, Kewgreen Hotels 

2008 Black and White Photography, Colchester Institute

2006-2007 Attending weekly Entrepreneurship sessions organised by Entrepreneurship Society of the University of Essex