Senior Service Consultant
Farmers Insurance Group
·Participated in special projects as assigned by management to further analyze, clarify, and communicate current company initiatives to help ensure consistency and understanding throughout the Personal Lines Department.
·Conducted Process Integrity audits on Service Advocates and relayed results back to their corresponding Supervisor to help build technical skills, overall insurance knowledge, improve efficiency, maintain and improve quality.
·Contributed to the Backdating Initiative by attending and collaborating on conference calls, analyzing audit results and developed a State of the Initiative to communicate current guidelines and issues regarding Backdating to the management team.
·Member of the first rotation of Quality Assurance Audit team from the NWSP.
·Conducted Quality Assurance Audits, insuring accuracy of work processed and identified areas of work processing that could be improved.