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 2004-2006University of Illinois at Chicago

Degree: B.A., Criminal Justice and Applied Psychology (Double)

2001-2004College of Lake County

Degree: Transfer

    Work Experience:

10/10-PresentRush University Medical Center:

Dept. of Internal Medicine; Section of Rheumatology

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9/11-presentOperations Manager II

·Perform all duties of Administrator in her absence

·Perform annual reviews, hire, reward, and implement disciplinary action for direct reports

·Responsible for ensuring all section operations (10 clinical rheumatologists, 4 research faculty, 4 fellows, on site lab, X-ray, Dexa, and infusion center) adhere to all Rush policy and procedures including those set forth by Corporate Compliance,Accreditation, and Risk Management

·Negotiated and produced policies and procedures regarding Environmental Services for Rush outpatient medical groups (RUMG)

·Created “Epic Tips”- Education sent to RUMG distribution lists on Epic processes that are frequently done incorrectly or are not known

·Liaison to providers, staff, and all contributing departments at Rush

·Worked with Rush Patient Satisfaction, Health Information Management and Release of Information leadership re: ROI satisfaction resulted in new policies, processes, and reference guide for RUMG clinics regarding ROI.

·Contributed to multiple work groups dedicated to organization wide customization of Epic

·Contribute to creation of annual budget

·All responsibilities listed below as Administrative Manager

10/10-9/11Administrative Manager

·11 Direct reports

·Super-user and Team Leader for Epic implementation and continuing issue resolution/ customization

oAudit MDs EMR use and ensure they demonstrate meaningfuluse

·Create policy and procedures for the section

·Manage MD templates/ schedules/ PTO

·Created a New Employee Handbook for University Rheumatologists

·Lead monthly staff meetings and attend bi-weekly section clinical committee, as well as a monthly financial monitoring meeting with billing dept. liaison

·Audit daily charges: inpatient and outpatient; professional and hospital

·Increased visit and charge volume and reduced cost resulting in the clinic beating budget ever month of fiscal year ‘12

oExpanded the section’s marketing by creating flyers, updating website, networking across medical field, securing speaking and media opportunities for physicians

§Created and recruited for marketing and web design positionswho I mentored and supervised

·Co-created Patient Advisory Committee

·Provide staffing for 3 Podiatrists and 1 Internal Med physician on site

6/08-10/10Clinical Research Coordinator

UIC, Department of Medicine, Chicago, IL.

·Managed multiple clinical trials under Dr. Richard Benya, MD

oRecruited patients, administered informed consent, gathered medical history, and assisted with procedures

·Supervised lab staff

·Maintained colonic tissue repository and ACF Database

·Worked with clinic and endoscopy staff to increase and execute CRC Screenings

·Coordinated efforts with other institutions in multi-center trials

·Coordinated multi-investigator studies for UIC GI Cancers Program

·Completed and maintained regulatory IRB, FDA, NIH, and NCI paperwork

·Data input and analysis, simple statistics, report creation

·Administrative Assistant to Dr. Richard Benya

oDrafting of letters, conducting research, filing, copying, scanning, and composing spreadsheets and presentations

1/07-6/08Linkage Case Manager, Super-user, Elgin MHC Referral Agent

Thresholds, Chicago, IL.

·Case managed mentally ill ex-offenders

oCounseled members

oManaged medication and spending

oAdvocated for mitigation in members’ cases concerning the judicial system

oCoordinated services through the departments of Social Services and Healthcare and Family Services

·Traveled to Cook County Jail, Elgin Mental Health Center, Dixon and Dwight prisons for referrals

oConducted intake interviews, mental health assessments, registration

oElgin Mental Health Center primary contact

·Composed progress notes and reports for billing

oHarmony (documentation software) Super-user

·Linked members to appropriate short term and long term services


·Microsoft Word, PowerPoint, Outlook, Excel, Word Perfect, Access,Project, Adobe Professional, SPSS, STATA, SAS, Oracle, Electronic research databases ie. Lexis Nexus, PubMed, Westlaw, etc.

·Medical software: Epic Super-user, PowerChart, Cener programs, Harmony Super-user


7/06-12/06Thresholds, Chicago, IL.

·Case managed mentally ill ex-offenders

oCounseled members

oManaged medication and spending

·Composed progress notes and reports for billing

3/06-7/06Safer Foundation, Chicago, IL.

·Assisted ex-offenders released from Sheridan Prison with computer and interview skills, and to create resumes and cover letters

    Research Experience:

6/08 -10/10University of Illinois at Chicago, Department of Medicine

Advisor: Richard Benya, M.D.

1.1/09-present: A Phase IIa Randomized, Double-Blind Trial of Erlotinib in Inhibiting EGF Receptor Signaling in Aberrant Crypt Foci of the Colon: This study is a one month treatment, pre and post procedure clinical study that focuses on the effectiveness of Erlotinibin preventing colon cancer in people who have had colon adenomas or cancer. In this project, still in it’s pre-clinical phase, my role has been to complete and submit the appropriate paperwork to the IRB and UIC Cancer Center for approval, set up billing procedures and a clinical budget, and coordinate the exchange of information and materials between ourselves and the lead site for the study.

2.9/08-present:Colorectal Cancer Prevention with Selenium: This study is a 6 month treatment, pre and post procedure clinical study that focuses on efficacy of Selenium in preventing colon cancer. My role in this project, also in the pre-clinical phase, has been to complete and submit the appropriate paperwork to the IRB and UIC Cancer Center for approval, set up billing procedures and a clinical budget, and prepare and IND through the FDA for the principal investigator.

3.6/08-present: Efficacy of Vitamin D in Colorectal Cancer Chemoprevention: This study focuses on assessing the efficacy of Vitamin D (taken for 6 months) on preventing colon cancer. My role in this project is to recruit and consent patients to the study, submit all appropriate regulatory paperwork to UIC’s IRB and Cancer Center, collect, enter and analyze data, and I am the point person for all clinical entities of the study including blood and tissue collection.

4.6/08-present: Aberrant Crypt Focus (ACF) Database: This study is meant to collect data concerning ACFs for the purpose of comparing ACF number with colon cancer risk, assess colorectal cancer status over time and identify potential low-risk and high-risk sub groups. My role in this study is submitting IRB and Cancer Center regulatory paperwork, and data collection, entry and analysis.

5.6/08-present: Patient compliance as function of socioeconomic status: This study focuses on patient show rates for clinics and endoscopic procedures relating to colon cancer screening.Factors studied include race, gender, socioeconomic status, and health insurance.My role in this project includes patient chart review with data mining, data entry, and analysis.

6.6/08-09/09: Phase IIA Trial of Curcumin Among Patients with Prevalent Subclinical Neoplastic Lesions or Aberrant Crypt Foci: This study focused on assessing the efficacy of Curcumin in preventing colon cancer.My role in this project included entering, analyzing and quality control assessments of data.

6/06-12/06University of Illinois at Chicago, Department of Criminal Justice

Advisor: Dennis Rosenbaum, Ph. D.

1.Formative, Process and Impact Evaluation of CLEARPath: This study was an assessment of efforts by the Chicago Police Department and community groups to develop a futuristic information system, CLEARpath, intended to increase public safety through data collection and analysis, and enhance communication between police and the community. My role in this project included reporting data observed at C.A.P.S., community, and police administration meetings throughout Chicago, transcribing and reviewing meetings I did not attend, and analyzing of data.

  Professional Groups/Associations/Committees:

3/12-presentMember, Medical Group Management Association (MGMA)

11/10-presentMember, RUMG Policy & Procedures Committee

11/10-presentChair, RUMG-Environmental Services Policy & Procedures Subcommittee

10/10-presentMember, Rush University Rheumatologists Clinical Committee

8/11-presentMember, American College of Rheumatology/Association of Rheumatology Health Professionals

·Attended and presented at 2011 annual conference

1/12-presentMember, Adults with Intellectual and Developmental Disabilities Access to Care Committee

6/08-10/10Member, UIC Clinical Research Forum

2009-2010Member, American Gastroenterological Association

·Attended 2009 annual conference

2004-2006Member, American Psychological Association

    Honors and Awards:

12/10, 2/12Recipient, Wow Award (Customer Service), Rush University Medical Center

2005, 2006Dean’s List, University of Illinois at Chicago: Fall 2005, Spring 2006

    Volunteer Experience:

9/08-1/10Mentor, Interfaith Refugee and Immigration Services, Chicago, IL.

·Helping a refugee family adapt to American culture.

11/08-10/10Volunteer, Lincoln Park Community Shelter Monthly Dinner

·The first Sunday of each month a group of us bring, cook and prepare dinner for the residents of LPCS

9/06-2009Session Monitor, Annual Convening of Crisis Intervention Personnel, Chicago, IL.

·Hosted presentations, operated multimedia presentations, signed in attendees

10/08-08/09Big Brother, Big Brothers Big Sisters, Chicago, IL.

·Mentored a child who did not have a male role model available


P.A.D.S., Vernon Hills, IL.

·Set up sleeping arrangements, dispersed donated toiletries, prepared and served hot dinner

Helping Hands, Vernon Hills, IL.

·Picked up and delivered donated furniture for the needy


Abstract and Oral Presentation

1.Wright L, O’Toole J. Capturing the Patient Experience: Patient Advisory Committee at Rush University Rheumatologists. American College of Rheumatology/Association of Rheumatology Health Professionals Annual Conference 2011.


1Kim J, Rami P, O’Toole J, Llor X, Carroll RE, Benya RV.Extent of Prevalence and Size of Flat Neoplasms in a Heterogeneous Population Undergoing Routine Colorectal Cancer Screening.Colorectal Dis 2009 [in press].

Work experience



Jul 2012Present

Certified Medical Practice Executive (CMPE)

American College of Medical Practice Executives (ACMPE)