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Skills

Wed design
Cabelling

can pull cables 

Troubelshooting
Software & Hardware

Work experience

20162017

IT Manager

Furnmart/Homecorp

o Client Calls
o Conduct Site Audits / Site Surveys
o Site Preparations
o Cabling Installation
o Hardware Installations / Maintenance
o Software Installations / Maintenance
o Troubleshooting
o Services and Maintenance
o Client Liaising
o Fault identification and solutions offering
o Escalation of more complex fault findings to 3rd Line Technicians
o Escalation of critical and high priority calls to line manager
o Adhering to and monitoring SLA on calls assigned (SLA guidelines to be followed)
o Ensuring call logging system is updated accordingly as per requirements
o All related Administration

Education

Jun 2011Jun 2012

Advance Diploma

International Training Collage Lingua
20152016

Certificate

IIT

A+ & N+