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Skills

Printers
Wed design
Cabelling
Troubelshooting
Software & Hardware

Education

Jun 2011Jun 2012

Advance Diploma

International Training Collage Lingua
20152016

Certificate

IIT

A+

Work experience

20142016

Sales Advisor

Home Corp Swakopmund

  • Arrange merchandise on shelves according to popularity and other criteria
  • Approach customers and offer them advice on products to persuade them to buy
  • Provide information and other services such as handling returns of merchandise
  • Locate products on behalf of customers
  • Deal with complaints in a patient and helpful manner
  • Take and record orders through a computer system in person or over the phone/e-mail
  • Update customer information in databases
  • Go the “extra mile” to meet targets
  • Monitor shelves inventory and unload new products when needed
  • Operate cash registers and close daily revenues
  • Maintain a clean and orderly environment in the store

20172018

IT Technitian

Geeks4U
  • Keep systems up-to-date through operating systems upgrades.
  • Monitor networking equipment and servers.
  • Assist with the design, implementation, and ongoing support of new software and features.
  • Monitor web performance, network availability, and security.
  • Oversee troubleshooting for system errors.
  • Provide helpdesk support for network issues.
  • Provide technical support either by phone, remote access or site visits as needed.
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Evaluate connectivity issues, equipment, and software.
  • Modify configurations, utilities, software, etc.
  • Set up equipment for new users.
  • Install, test, and monitor servers, firewalls, and new software.
  • Perform data backups.
  • Install and update network system improvements as needed.
  • Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

20162017

IT Manager

Furnmart/Homecorp

o Client Calls
o Conduct Site Audits / Site Surveys
o Site Preparations
o Cabling Installation
o Hardware Installations / Maintenance
o Software Installations / Maintenance
o Troubleshooting
o Services and Maintenance
o Client Liaising
o Fault identification and solutions offering
o Escalation of more complex fault findings to 3rd Line Technicians
o Escalation of critical and high priority calls to line manager
o Adhering to and monitoring SLA on calls assigned (SLA guidelines to be followed)
o Ensuring call logging system is updated accordingly as per requirements
o All related Administration