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Josie Parfitt

Work experience

Administrative Assistant

Alinta Gas, Perth, W. A
Administrative Assistant,, 14/08/06-02/07/08 Contract and document control Archiving Arranging flights, accommodation and car hire for company representatives. Meeting and event management. Accounts control involving creating purchase orders and ensure correct payment.

Senior Sales Consultant

Optus World, Perth, W. A
Senior Sales Consultant-, 14/07/08-01/02/10 Customer Sales and Service Perform leadership tasks including opening and closing store, effective rostering, banking contract checking, and compliance management.
Mar 2001Present


Store Leader- Karrinyup WA, Leadership of day to day in store operations. Lead and motivate a driven sales team holding staff members accountable to achieve individual and collective sales and performance targets, effective floor management, analyse business performance and implement changes according to current KPIs. Accountable for team's delivery of sales targets, ensuring sales and service opportunities are maximised and are aligned with the Telstra's priorities. Responsible for customer advocacy by building customer relationships and satisfaction, coaching staff members, adopting a customer driven culture in store and driving this in all processes. Manage and develop talent including recruitment, induction, coaching, training sessions, future planning, performance support, and conducting informal and formal performance and conduct meetings. Achieve financial profitability by ensuring labour budgets are met and costs are minimised including write offs, price overrides and credits. Ensure layout and presentation of store aligns with visual merchandising plans and policies. Perform operational functions including effective rostering, inventory and stock management, auditing, payroll and financial responsibilities, banking, contracts administration, ordering store supples, and conducting HS&E audits and actions. Resolve escalated customer issues and complaints. Customer Sales and Service.
Jan 2014Jan 2014

Acting Business

Local Area Manager Local Area Manager
Acting Business Perth TSN WA, Overlook four Telstra Business Centres by driving business outcomes, optimising and maximising sales and advocacy performance, coordinate and coach sales staff, and provide strategic planning to coincide with Telstra's strategies.
Jan 2012Jan 2014

Retail Operations Specialist

Local Area Manager
Retail Operations Specialist- Street WA, Manage key risks by effective inventory management using prescribed processes to minimise loss, monitoring compliance standards through regular auditing, minimising fraud & theft through high compliance standards and the development of local strategies as well as the coaching of staff, accurate completion of banking & end of day reconciliation procedures, and ensure completion of monthly Health, Safety & Well being action plans. Provide analysis on business performance by reviewing various data sources to provide recommendations to increase revenue reduce costs and drive improved profitability., Lead coach and develop operational capability of staff members by identifying gaps and provide targeted ongoing coaching to improve compliance standards. Perform general administrative duties including order, receipt and payment of store requirements including office supplies, uniform, and visual merchandise, ordering, receipt and delivery of inventory, organise systems access, support contingency planning through ensuring staff have adequate levels of knowledge of IT systems. Customer Sales and Service by providing assistant to customers to drive to achieve sales performance and provide quality customer service Assistance to Store Leader and Assistant Store Leader.
Jan 2010Jan 2012

Customer Service Advisor

Local Area Manager
Customer Service Advisor- Street, WA, Accountable for providing quality customer service that delivers a unique, personalised experience for every customer. Accountable for achieving my performance targets. Perform Acting Assistant Leader responsibilities by opening and closing of store including end of day procedures and standards are followed.
Jan 2005Dec 2006


Local Area Manager
Receptionist,, Perth, WA, Receptionist duties involving answering calls and diverting messages. Data entry and processing of candidate forms into the prescribed systems. Manage calendar, scheduling appointments and calling interviewees. Placing candidates on testing computers and escorting candidates to interview rooms.



Edith Cowan University


Edith Cowan University


Edith Cowan University