A privately held $25M company with 225 employees, providing controls intelligence software for continuous controls monitoring, audit preparation and regulatory compliance for large corporate customers and public agencies.
Global IT Manager (2008-Present)
Charged with complete oversight of global IT operations with the goal of creating a unified technology team to solve complex business issues through alignment of IT strategy with business objectives while continuing duties as IT Manager, US.
·Restructured IT geographically segmented teams into global team to increase efficiency and improve customer satisfaction.
·Oversight and hands-on management of 400+ production and development servers in multiple locations
·Spearheaded a global SharePoint 2007 Deployment to bridge communication and culture gap between international locations.
·Standardized network management and monitoring tools across the organization to provide real-time alerting for greater uptime and customer satisfaction.
IT Manager, US (2005-2008)
Overall design, planning and operational management of Approva’s technology infrastructure and resources including LAN and WAN hardware and software, server and email administration, PC and laptop support, CRM application, remote data center facilities and telecommunications systems. Lead technical support of the company's technology infrastructure and provide outstanding support service to a rapidly growing, geographically distributed team of software technology professionals.
·Rebuilt team from ground-up, hiring and equipping personnel for the challenges of a rapidly growing infrastructure and increased demands from multiple business units.
·Led enterprise-wide virtualization effort, overseeing and personally completing vendor/hardware qualifications, architecture/design, installation, configuration migration and documentation.The consolidation effort reduced the company’s server hardware footprint by 60% leading to savings in power and cooling.Leveraged highly available VMware Virtual Infrastructure (VI3) environment to improve server availability, reduce workload for IT staff, and automate server deployment for various business units.The completed virtual environment supports both production and development environments containing hundreds of servers running SAP, Oracle, PeopleSoft, and Approva’s BizRights software
·Reduced corporate communications costs through effective vendor management, contract negotiations and careful selection technology.
·Complete oversight of data center buildout, including vendor qualifications, implementation of new power and cooling equipment, and 24x7 monitoring of environmental conditions.
·Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance.Advised executive staff on information security practices and procedures.
·Deployed global helpdesk ticketing system leading to increased levels of service, reduced problem resolution time, and track key metrics.Analyzed metrics to increase service offerings and automate recurring tasks.
·Created a rapidly deployable demo environment using VMware, empowering the mobile sales force with an up-to-date, standardized, and flexible sales tool for on-demand demonstration, development, support, and proof-of-concept exercises throughout the full customer lifecycle.
Awards & Accolades:
·Awarded an ‘Extra Mile Award’ during annual awards ceremony for consistently providing timely and innovative solutions to challenges throughout the company.
·Granted multiple Stock Option Awards in recognition of outstanding achievement.
·Participated in corporate group charged with bringing innovative approach to improving corporate culture, employee morale, and global integration.