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Joshua Robinson

Inside Pre Sales Systems Engineer at IGEL Technology America, LLC

Work experience

Feb 2013Present

Senior Technician

Morgan State University
  • Act as a Domain Administrator to in order to successfully deploy group policies to computers and users in the computer laboratories 
  •  Configured GPO’s to computers and in order to provide or deny access to critical systems on the network. 
  • Configured and deployed Goprint Print Management system to reduce paper waste in public computer laboratories. This system was able to assign a quota for students per semester. This also provided statistics that will improve the level of service or resources necessary. 
  • Support LANs, WANs, network segments, Internet, and intranet systems.
  • Maintain system efficiency.
  • Ensure design of system allows all components to work properly together.
  • Troubleshoot problems reported by users.
  • Make recommendations for future upgrades
  • Maintain network and system security to comply with IT policies.
  • Analyze and isolate issues in order to make the technology experience simple. 
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify system's performance.
  • Identify user needs in order to improve technology.
  • Maintain integrity of the network, server deployment, and security.
  • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
  • Design and deploy networks for simple wireless access.
  • Perform network address assignment for printers and static PC’s.
  • Assign configuration of authentication and authorization of directory services.
  • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  • Maintain network servers such as file servers, remote desktop access.
  • Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Jan 2009Feb 2013

Technology Coordinator for Computer Laboratories

Morgan State University
  • Oversee everyday operations of all open computer labs on campus.
  • Maintained software and hardware on all lab machines.
  • Oversee all lab managers and implement new technology when it comes to shared computing.
  • Implement a new print management system to oversee all printing of computer labs.
  • Maintains an expert technical knowledge of network operating systems and utilities.
  • Worked with BMC Remedy force for all ticketing and reporting of service calls..
Oct 2007Oct 2010

Senior Analyst

Morgan State University

Senior Lab Analyst for the Department of Planning and Information Technology for Morgan State University. Provide and coordinate technical support for computer laboratories on campus to help ensure that the campus has an infrastructure suitable for a doctoral research university and particularly for graduate education and research.

Oct 2006Oct 2007

Qualified Analyst

Morgan State University

Qualified Analyst for the Department of Technical support Morgan State University. Provide support for Faculty and Staff. Repair workstations from hardware to software. Receive all inquiries from the Help Desk Support and then attend to all issues in a timely fashion. Maintain an amphitheater, which also controls conference calling and power point presentations. Provide support to all departments of the campus and faculty. Maintain a 5 foot printer and also help prepare students for poster presentations.


Aug 2010Present

Masters in Project Management

Morgan State University

Im pursuing a degree in Project Management to learn adapt to PMI standards.

Aug 2002May 2005

Bachelors of Science

Morgan State University


I’m seeking a challenging career/position in an organization that will allow me to enhance my professional and information technology skills. Willing to travel or relocate.Able to obtain a U.S.government security clearance.

ITIL v3 Foundations



Nov 2012Present

ITIL Foundation v3

Service Management Foundations