New Hope Chapel of Plymouth
New Hope Chapel is a fast-growing, cutting-edge church in the historic town of Plymouth, MA. I was brought on in 2009 when the church was only 8 years old to support its rapid growth by managing the increasing number of high-level projects and cultivating relationships with congregants.
- Trained 30+ leaders on how to manage congregant profiles and track online donations using a third-party database software, and oversaw its implementation.
- Developed customer service training program and trained 30+ leaders on it, then met with leaders individually to help implement the program in their specific departments.
- Managed 20+ projects per year, coordinating with multiple departments and delivering completion within hard deadlines.