Joshua Whitaker

Communications Specialist


My goal is to obtain a position in emergency communications or information technology support within the public safety and healthcare sector. I have over a decade of experience in Emergency Medical Services spanning from rural, volunteer EMS with a core focus on community to working not-for-profit in a major metropolitan area. My dispatch experience ranges from five years of multi-agency medical dispatch to nearing four years of aeromedical flight dispatching. I have some college and considerable on the job IT experience. I feel my cumulative experience will make me an asset for any potential public safety employer. I want to work for an agency that stresses safety with their emergency personnel and places serving all members of the public as their top priority.

Work experience

Work experience

Communications Specialist

Jan 2012 - Present
MedFlight of Ohio

High stress, focused position responsible for flight following operations for a major aeromedical and critical care transport agency jointly owned by OhioHealth and The Ohio State University Wexner Medical Center. The communications center is responsible for eight EC130 aircraft based in Ohio, one EC145 based in South Bend, IN, and an Ohio-based EC145 configured for neonatal and pediatric operations serving two Level I Trauma Centers with an extensive Stroke, STEMI, Vascular, and Hand Microsurgery networks in addition to Level II Trauma Centers in South Bend, IN, Kettering, OH, and a Level I Pediatric Trauma Center based in Columbus. We are also responsible for three critical care MICUs, up to four critical care pediatric and neonatal MICUs, and for flight following any aeromedical ships entering our service area.

The position requires the ability to multi-task, maintain open communication, and situational awareness. I served on the committee to roll out the Metro Alert App, a specialized iOS and Android application allowing emergency services to press a single button to request an aircraft for their patient. After the rollout I continued to be involved with the project by processing account requests. I am responsible for maintaining our CAD system; both RescueNet Dispatch and Golden Hour, I am also on the project team for an eventual switch to Flight Vector. The position has required me to maintain a NAACS Certified Flight Communicator certification, Ohio Paramedic, and I previously held an Emergency Medical Dispatch - Advanced certification from NAEMD. This position deals directly with pilots, crew members, mechanics, administration, physicians, outlying hospitals, 911 centers, and the public.

Emergency Medical Dispatcher

Dec 2010 - Mar 2013

This position was responsible for upwards of twenty-five EMS units for MedCare Ambulance, a hospital-based EMS agency owned by MedFlight and Community EMS, serving OhioHealth and The Ohio State University Medical Center. It also included rotation dispatching for King's Daughers Medical Transport, a smaller agency in Ashland Kentucky, and joint 911 dispatching for Fayette County EMS with the Fayette County Sheriff's Office. It required an Ohio Paramedic certification as well as an Emergency Medical Dispatch - Advanced certification from NAEMD. The position dealt heavily with crews, operations staff, social workers, nursing staff, and the public.


Jun 2009 - May 2012
MedCare Ambulance

This position was responsible for the emergency and non-emergency care of patients at the Advanced Life Support level and included heavy involvement with interhospital transport. I was among a small group of paramedics initially trained on the LTV-1000 ventilator and authorized to do ventilator transports for The Ohio State University Wexner Medical Center. Later specialized training provided by OSU included the care and transport of LVAD (Left Ventricular Assist Device) patients. I was responsible for drug count of my medic bag as well as stock and inspection (patient compartment and mechanical) of my assigned rig. Shortly after the agency began operating I assisted with oversight of the installation of GPS and WiFi in all units. Certifications included: Ohio Paramedic, Advanced Cardiac Life Support, Healthcare Provider Level CPR, and EVOC (Emergency Vehicle Operations).


Feb 2006 - Jun 2009
MedCorp EMS

Provided Advanced Life Support and Basic Life Support care to patients in a pre-hospital and interhospital environment, including both emergency and non-emergency transports. The position included heavy involvement with the care of psychiatric patients via contracts with several mental health agencies in the area. We provided emergency services to the Columbus Crew MLS team and Mid-Ohio Sports Car Course.  As a 24/48 road paramedic I was responsible the stock and inspection of my assigned rig and drug bag.



Emergency Medicine


Computer Aided Dispatch

General use and administration of RescueNet Dispatch, Golden Hour, and Flight Vector for air and ground critical care operations.

Medical Office

Computer data entry, medical terminology, HIPPA compliance, Microsoft Office, MediaWorks radio recording software, OAISYS phone recording software, ShoreTel phone system, WAVE Dispatch Communicator software.

Computer Programming

ASP.Net, VB.Net, C#, Java, HTML, CSS, SQL, Object-Oriented Programming.

Information Systems

Windows XP, Windows 2007, Windows Server 2008, Linux, network administration, network security.

Aviation Weather

FAA minimums, reading METARS, SIGMETS, HEMS Tool.

Aviation Mapping

Reading and use of aviation sectionals for manual flight following.




Jul 2001 - Present
Ohio Dept. of Public Safety, Division of EMS

State of Ohio paramedic certification.

Certified Flight Communicator

2012 - Present
National Association of Aeromedical Communication Specialists

Aeromedical Communications Specialist training.

National Incident Management System

2011 - Present
Federal Emergency Management Agency

NIMS 100, NIMS 200, NIMS 700, NIMS 800

Hazardous Materials Response

Jun 2011 - Present
Michigan State University

Awareness level.


Jul 2001 - Present
American Heart Association

Advanced Cardiac Life Support

Healthcare Provider Level CPR

2000 - Present
American Heart Association

CPR certification.

12-Lead EKG

Jul 2001 - Present

Recognition and treatment of Acute Coronary Syndromes, performing and interpreting 12-Lead EKGs for the purpose of pre-hospital STEMI/AMI treatment.


2009 - 2014
National Highway Transportation Safety Administration

Emergency Vehicle Operations Course.

Emergency Medical Dispatcher - Advanced

Sep 2011 - Sep 2013
International Academies of Emergency Dispatch

Priority System Protocol training.


Jul 2001 - 2009
National Association of Emergency Medical Technicians

Pre-Hospital Trauma Life Support


2006 - 2008
American Heart Association

Pediatric Advanced Life Support

Firefighter 1A

Jun 1999 - 2008
Ohio Department of Public Safety

36 hour firefighter certification.


Jul 2001 - 2006
American Academy of Pediatrics

Pediatric Emergencies for Pre-Hospital Professionals.



Bachelor of Science, Information Systems

2006 - 2009
DeVry University

Accelerated three year program with a focused track on Web Development and Administration. Due to financial hardship I had to withdraw with only two classes left to complete my degree; a science elective and another general elective.

Paramedic Training Program

2000 - 2001
Shawnee State University

One year program to prepare for NREMT and Ohio paramedic certification. Included certifications in Advanced Cardiac Life Support, Pre-Hospital Trauma Life Support, and Pediatric Emergencies for Pre-Hospital Professionals. The program also included rope rescue training, vehicle extrication, and Haz-Mat Awareness certification.


  • Firefighter - Morgan Twp. Volunteer Fire Department (1999-2001)

  • EMT-Basic, Paramedic - Scioto Ambulance District, Squad 2 (2001-2007)
  • Paramedic - Clay Twp Squad 11 (2005-2007)
  • Explorer - Scioto County Sheriff's Office