Work History

Work History

Global Product Support group Packaging, Plating and

Apr 2013 - Present

Manager

Manager BU Support for New Products and Global Escalation point for Engineering and Product Issues. Managed group of 7 support engineers, Applications Lab Manager and 3 Technicians, Technical Publications(1 RFT, 1 Contractor, and 1 Contract Company)

Applied Global Services

Jul 2008 - Jan 2010

Expertconnect Connectivity Program Manager

ExpertConnect Connectivity Program Manager

Applied Materials North America

Jun 2007 - Jul 2008

Regional Operations Manager-Applied Materials

Regional Operations Manager- Manage Department containing 7 customer sites in Pacific North West($4M annual revenue) Managed approximately 10 Engineers-scheduling time at different customer sites to maintain high level of customer satisfaction. Customer sites range from Performance Based Service Contracts to new tool installs to Paid Service support calls

AMNA

Oct 2004 - Jun 2007

Technical Support Engineer-Applied Materials

Technical Support Engineer-Applied Materials NA Engineering Team Core support for SA/TSP service contracts. Provide CIP project support, Part Repair/Refurb cost reduction solutions, kit tracking and lifetime extension, Tool Nexus support, etc. Tasked with communicating across many groups and levels both internal AMAT and external Customers and Vendors to maintain Project plan and delivery schedules.

Global Product Support

Aug 2000 - Oct 2004

Technical Support Engineer

Technical Support Engineer- Member of the Aluminum Physical Vapor Deposition Key Products Unit Provide support to both Process and Hardware Engineering for new product development. Provide support and documentation of new products to Customer Engineers at Field sites. Frequent travel to customer sites to provide expertise for problem resolution as well as communication between customer and Applied Materials engineering groups.

Wireless

Jun 1999 - Aug 2000

Technician

Technician, Paging Network, Inc Responsible for installing and maintaining Paging Radios. Includes installation and setup of 2-Way wireless communications systems, Cable splicing and terminating, interfacing with components via Laptop computer and remotely monitoring system performance.

Wireless

Mar 1992 - Jun 1999

Avionics Systems Technician, United States Air Force

F-16 Avionics Systems Technician, United States Air Force. 4 Years direct support of Air Force Flight Test Center F-16 Avionics Development-Edwards Air Force Base, Ca. Work closely with Avionics vendors for new system development 3 Years direct support of Foreign Military Sales program at Luke Air Force Base, Az-Again working closely with Engineers for new Avionics systems install and qualification.

Education

Education

2013

Certificate

Embry-Riddle Aeronautical University

1997 - 1999

B.Sc

Community College of the Air Force CCAF

1992 - 1997

A.Ap.Sc