Director of Technical Support
Responsible for all Technical Support teams in Western US region, provided 24x7 and follow-the-sun coverage for over a dozen On-Premise and Cloud enterprise products in a B2B context. • Founded and ran global Partner Support team, helped grow partner influenced revenue from $2MM to $100MM annually. • Founded and ran global Support Operations team, drove efficiency gains, customer satisfaction, and strategic projects. • Led Support integration for multiple acquisitions, including due diligence, budgeting, and resource allocation. • Cast vision, defined goals, rated performance, mentored and guided career growth for 30 employees including 3 managers across multiple global sites. • Consolidated 4 legacy offices into a single new regional hub, with minimal regrettable loss. • Drove logistics, communication and culture during transition, functioned as site leader for over 100 employees in region spanning Engineering, I.T., SAAS, Sales, Marketing, Services and Support.