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Work experience

Feb 2014Present

Commercial Project Manager

Comcast
Commercial Project Manager- Efficient and innovative project management Serves as the single point of contact for project scheduling and changes. Track the activities from conception to completion with regard to the requirements based on the established plans to ensure outstanding project output. Drafts efficient action plans and initiates meetings with the department executives to review project status and proposed changes. Develops new analytics tools to track communication and workflow that allows senior management to understand the impact of each project. Updates and manages 50+ construction projects and has handled a hundred project databases before. Lead and manage team into successful completion of construction tasks.
Jul 2012Feb 2014

Customer Services Representative

Comcast
Inbound Residential Sales- Provided sales, services and solutions to new and existing customers Educated consumers on the benefit of services, to ensure informed purchase decisions Was able to sell solutions to meet consumer needs, discuss other services available to enhance those needs Provided superior customer service with all customer interactions Been proactive in retaining existing customers from canceling services by using proven retention techniques
Jul 2010Jul 2012

Customer Care Representative

Comcast
Advanced Customer Care

Education

20142015

MASTERS

20082011

B.Sc