Joshua Carlson

  • Plymouth MA

Summary

From a young age, I have always loved technology and helping people. At New Hope Chapel, I created, and trained 30+ leaders in, a customer service program and acted as the IT coordinator for 5+ years.

Work History

Work History
May 2009 - Present

Assistant Pastor

New Hope Chapel of Plymouth

New Hope Chapel is a fast-growing, cutting-edge church in the historic town of Plymouth, MA. I was brought on in 2009 to support the organization's rapid growth by managing the increasing number of high-level projects and cultivating relationships with congregants.

  • Trained 30+ leaders on how to manage congregant profiles and track online donations using a third-party database software.
  • Created customer service program and trained 30+ leaders on it.
  • Oversaw development of high-tech live event production department.
Mar 2008 - May 2009

Worship Intern

Grace Bible Church

Grace Bible Church is a community-focused church in Dunmore, PA. I was hired to implement a major musical style transition.

  • Coordinated with technical volunteer staff to support weekly live events.
  • Managed 15+ volunteer staff, gaining rapport and leveraging quality relationships to successfully implement a major organizational change.
  • Communicated with senior leadership to plan a seamless change in the congregation of 200+ members, seeing the transition completed successfully by 2009.
Sep 2007 - Mar 2008

Front Desk Clerk

Ramada Inn

I was hired at the Ramada to bring high-class customer service to guests in person.

  • Interfaced with 50+ customers per shift.
  • Resolved customer complaints and issues in a timely and helpful manner.
Jun 2007 - Aug 2007

Assistant Program Coordinator

Word of Life Fellowship

 Word of Life Fellowship is a nonprofit organization dedicated to making a positive impact on youth. I was hired to manage logistics of the program staff, which produced all activities and events of campers at the Ranch summer camp.

  • Worked with technical staff to produce high-quality live events.
  • Helped lead 20+ employees to implement a newly modern, summer-long comprehensive camper activity program.
  • Coordinated logistics of 3 rallies per day, attended by a total of 150+ campers.

Education

Education
Sep 2007 - May 2009

Bachelor of Science in Pastoral Ministries

Baptist Bible College

Going far beyond rote study of the Bible, the Pastoral Ministries program provided extensive study of leadership principles- how to effectively navigate the logistic, relational and process-driven aspects of a complex organization such as a local church. I learned how interpersonal skills such as active listening can be combined with organizational processes to interact with people in a way that adds value.

Sep 2005 - May 2007

Diploma

Word of Life Bible Institute

The Biblical Studies and Ministry programs imparted both a knowledge of the Bible and an introductory understanding of how to lead people.

Skills

Skills

Strong Written and Oral Communication

Communication comes naturally to me. I love communicating to individuals and also have extensive experience with public speaking in large settings. 

Technical Aptitude

I have a strong knowledge of computers and software and act as the IT coordinator at my current job, overseeing web development and troubleshooting staff computer issues. 

Time Management

I regularly handle multiple high-level projects simultaneously, juggling varying deadlines and delivering results in a timely manner.

Self-Motivation

While I work well in a team, I also excel independently, with a natural motivation to succeed.